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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication skills and a proactive approach to outreach and user support, with a focus on building relationships with media professionals and enhancing user experience on the Qwoted platform.
Highest-signal resume keywords
High-Volume OutreachMedia Relationship ManagementUser Support and OnboardingKPI ReportingAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Email OutreachCustomer-Facing SupportPlatform OnboardingExpert Commentary Review
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationHighly OrganizedProactiveResourceful
Industry Keywords
Newsroom ExperienceJournalist EngagementMedia OutreachStorytellingUser Engagement
About the role
Key responsibilities & impact- Support the Chief Strategy Officer with day-to-day execution across outreach, engagement, and user support
- Conduct high-volume outreach to journalists and media professionals across the US, including cold calling and cold emailing
- Build and maintain relationships with reporters, editors, and other media contacts
- Serve as a first point of contact for journalist and media user questions, troubleshooting, and support needs
- Help onboard new media users and encourage adoption of the Qwoted platform
- Assist with platform demonstrations and follow-up for interested media contacts
- Monitor and triage inbound requests, escalating urgent or sensitive issues when needed
- Identify, review, and surface high-quality expert responses to support journalists
- Monitor Source Requests and proactively improve underperforming outcomes
- Assist in curating and highlighting useful expert contributions
- Track outreach activity, user engagement, and support trends
- Assist with reporting on KPIs including outreach activity, demos, signups, source requests, and ongoing usage
- Help improve processes and strengthen the media user experience
Requirements
What you’ll need- At least 2 years working in a newsroom of a major print, digital, or broadcast outlet
- Familiarity with how journalists work and an understanding of newsroom pace, deadlines, and expectations
- Confidence communicating with reporters and media professionals
- Comfort with high-volume outreach and managing multiple conversations at once
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Able to work independently while also collaborating closely with internal teams
- Proactive, resourceful, and service-oriented
- Interested in media, storytelling, and helping users get value from a platform
- Entrepreneurial spirit with the ability to self-manage time and work independently
- Experience reviewing or working with expert commentary, quotes, or contributed content is a plus
- Experience with email outreach, customer-facing support, or platform onboarding is a plus
