R2i.ca

Administration

• Participate in the analysis and implementation of various technology projects
• Manage Edwin, R2i’s cloud platform
• Oversee installations at client sites across Quebec and Ontario
• Carry out client installations and infrastructure migrations
• Provide Level 2 technical support on a rotating 24/7 basis
• Ensure security and monitor assigned technologies and infrastructure components
• Install and configure equipment within Edwin and at client sites
• Administer and maintain servers, storage systems, telecommunications and security infrastructure
• Monitor and analyze infrastructure performance and produce periodic reports
• Perform infrastructure migrations and operating system and software updates
• Install and organize cabling
• Apply data center best practices
• Maintain the Configuration Management Database (CMDB) and Configuration Items (CIs) in accordance with ITIL practices
• Perform administrative tasks related to CMDB and CI management
• Prepare documentation, proposals, reports, analyses, technical specifications, estimates and other related documents
• Share expertise across the organization as part of strategic projects
• Act as a consultant to clients and participate in presales activities
• Perform other related duties required by the Employer

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