Client Care Clinician

R3 Continuum

. Conduct clinical intakes by telephone to assess behavioral health needs and determine the appropriate level of care .

Posted 11/10/2026full-timeRemote • Minnesota • United StatesJuniorMid-Level💰 $29 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in behavioral health assessment, crisis intervention, and care triaging, with a strong focus on providing direct support and consultation to individuals and groups. Holds a Master's degree in mental health and relevant clinical licensure, ensuring compliance with clinical standards and effective service delivery.

Highest-signal resume keywords

Master's Degree In Mental HealthProfessional Licensure (LMSW, LCSW, LMFT, LPC)2 Years Of Clinical ExperienceCrisis Intervention SkillsBehavioral Health Assessment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Behavioral Health SupportCrisis ManagementPsychological First AidComplex Problem-SolvingAssessment And Treatment Of DisordersCustomer Service PrinciplesTraining And Instructional MethodsTime ManagementReport WritingGoal Development

Soft Skills

Excellent Verbal And Written CommunicationInterpersonal SkillsReliability And DependabilityFlexibility And AdaptabilityActive Listening

Tools & Technologies

Microsoft Office SuiteTelehealth PlatformsVideo Conferencing Tools

Certifications & Qualifications

Clinical Licensure

Industry Keywords

Behavioral HealthCrisis ResponseMental HealthVocational DevelopmentDisruptive Event ManagementHuman BehaviorLegal Codes And Regulations

About the role

Key responsibilities & impact

Conduct clinical intakes by telephone to assess behavioral health needs and determine the appropriate level of care
Assist with care triaging and provider matching
Provide direct behavioral health support by telephone
Manage emergent clinical situations, including safety planning and crisis intervention by telephone
Help individuals gain insight, define goals, and plan actions for personal or vocational development and adjustment
Advise on best practices for individual behavioral health and workplace resilience and wellbeing
Consult with doctors, therapists, clinicians, and internal and external management teams regarding care
Represent the organization to customers and external sources
Interpret clinical information for non-clinicians
Meet clinical billable standards for intake and consultation work
Provide behavioral health support to individuals, groups, and organizations affected by disruptive events
Meet department standards for crisis response volumes
Provide technical, systems, and process guidance to management and other groups
Deliver behavioral health services by telephone, video, and on-site
Consult with individuals and groups regarding stress and trauma, behavior modification, and personal, social, or vocational adjustment
Provide consultation to clinicians on psychological first aid and disruptive event management
Complete reports within designated time frames
Develop goals and plans to prioritize, organize, and accomplish work
Develop or create applications, ideas, relationships, systems, or products
Build trust, respect, and cooperation among team members
Consult reference materials to enhance learning
Conduct presentations and trainings for customers and clients on behavioral health topics and services
Participate in department and company meetings
Work additional or overtime hours when required
Work a flexible schedule that may include nights, weekends, holidays, and on-call rotations

Requirements

What you’ll need

Master’s degree in mental health or related field required
Professional licensure required (LMSW, LCSW, LLMSW, LMFT, FMT, LP or LPC)
Clinical licensure required
2 years of clinical experience required; 3+ years preferred
History of work involving behavioral health strongly preferred
Knowledge of human behavior and performance, individual differences, learning, motivation, psychological research methods, and assessment and treatment of behavioral and affective disorders
Knowledge of diagnosis, treatment, rehabilitation of physical and mental dysfunctions, and career counseling and guidance
Knowledge of customer and personal service principles and processes
Knowledge of laws, legal codes, court procedures, precedents, and government regulations
Complex problem-solving and solution implementation skills
Ability to remain calm and effective in high-stress situations
Persuasion and negotiation skills
Ability to work independently with little or no supervision
Flexibility and adaptability in high-pressure situations and organizational changes
Initiative for ongoing learning and professional development
Ability to select and use appropriate training/instructional methods
Reliability and dependability
Excellent verbal and written expression and comprehension skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management and ability to meet deadlines
Excellent active listening and social perceptiveness
Excellent complex problem-solving and critical thinking skills
Excellent judgment and decision-making
Proficiency with Microsoft Office Suite or related software
All applicants must reside in the United States
Employment contingent on a successful background check, work history verification, reference checks, and signing a non-disclosure agreement

Benefits

Comp & perks

Paid time off (PTO)
Parental leave
Paid holidays
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Flexible schedules
401(k) program with company match
Profit sharing
Insurance benefits effective on the 1st of the month following hire
Reasonable accommodations for qualified individuals with disabilities in the employment application process