Sales Operations Specialist

Race Communications

. Execute targeted outbound sales campaigns, including upsell, win-back, and pre-sale conversion efforts .

Posted 11/3/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $49,920 - $54,080 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in executing outbound sales campaigns and managing customer engagement across multiple channels. Proficient in CRM systems and performance tracking to optimize sales strategies and achieve key performance indicators.

Highest-signal resume keywords

Outbound Sales ExperienceCRM Platform ProficiencyCampaign Performance AnalysisEffective Communication SkillsKPI Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Campaign ExecutionCustomer EngagementPerformance Metrics TrackingData Integrity ManagementUpsell StrategiesWin-Back CampaignsOrder RecoverySales ReportingDetail OrientationMulti-Tasking

Soft Skills

Self-MotivatedResults-OrientedPersuasive CommunicationAttention to DetailTime Management

Tools & Technologies

CRM SystemsSales Engagement ToolsMS Office ApplicationsTeleconferencing ApplicationsSales Jira Boards

Certifications & Qualifications

High School DiplomaGEDValid Driver's License

Industry Keywords

Outbound SalesCampaign TrackingCustomer RetentionSales MetricsPerformance Monitoring

About the role

Key responsibilities & impact

Execute targeted outbound sales campaigns, including upsell, win-back, and pre-sale conversion efforts
Conduct outbound calling and follow up on abandoned orders and customer inquiries
Engage customers across multiple touchpoints to drive conversion and revenue growth
Support campaign tracking, reporting, and performance monitoring
Coordinate with internal teams on campaign execution and timelines
Provide backup support for commission payouts and investor reporting
Maintain accurate and up-to-date customer records in CRM systems
Ensure data integrity for campaign targeting and reporting
Track and analyze performance metrics to evaluate campaign effectiveness
Own and drive KPIs including conversion rates, upsell revenue, win-back success, and abandoned order recovery
Optimize campaign performance based on KPI trends and insights
Report results and provide continuous improvement recommendations
Manage sales Jira boards and maintain dashboards
Perform additional duties as required

Requirements

What you’ll need

Eligibility for US employment without sponsorship
Minimum age of 18
High School Diploma or GED or equivalent combination of education and experience required
Valid driver's license, subject to successful DMV verification, mandatory
2+ years of experience in inside sales, outbound sales, or campaign-based customer engagement
Ability to communicate effectively and persuasively with customers across phone, email, and SMS
Hands-on experience with CRM platforms and sales engagement tools
Ability to track activities and maintain accurate customer records
Ability to manage and prioritize multiple campaigns in a fast-paced environment
Ability to interpret campaign performance metrics and adjust outreach strategies
Detail-oriented with focus on accuracy in execution and documentation
Self-motivated and results-oriented, focused on sales and retention targets
Effective English communication skills, including speaking, reading, writing, and comprehension
Proficient use of MS Office applications including Teams, Word, Excel, and PowerPoint
Functional use of common office equipment, computers, office software, and teleconferencing applications

Benefits

Comp & perks

Company-paid medical and dental insurance, starting the 1st of the month following your start date
Free fiber internet service for employees living in the service area
PTO (vacation and sick)
11 paid holidays
Paid birthdays
401(k) matching (4%)
Growth potential, promotions, and new challenges
Competitive base salary
Primarily remote work from home 5 days per week
Collaborative, supportive, people-first culture