Citrix L3 Engineer – DaaS, AWS

Rackspace Technology

. Provide L3 support for Citrix Virtual Apps and Desktops (DaaS) environments .

Posted 10/22/2026full-timeRemote • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in Citrix Virtual Apps and Desktops, Citrix ADC, and AWS Cloud, with a focus on L3 support, troubleshooting, and optimization of cloud-based VDI environments. Proficient in managing Citrix infrastructure, performing root cause analysis, and developing operational documentation.

Highest-signal resume keywords

Citrix Virtual Apps & Desktops (DaaS)Citrix ADC (NetScaler)AWS CloudIncident ManagementHybrid Cloud Connectivity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

L3 SupportTroubleshootingRoot Cause AnalysisCitrix UpgradesPatchingCapacity PlanningWindows Server AdministrationActive DirectoryGroup Policies (GPO)FSLogix

Soft Skills

Problem SolvingDocumentation Skills

Tools & Technologies

Citrix Cloud ConnectorsStoreFrontStudioLicense ServersAWS EC2VPCIAMRoute 53CloudWatchEnterprise Monitoring Tools

Industry Keywords

Cloud-Based VDI EnvironmentsApplication DeliveryProfile ManagementPerformance OptimizationSSLAuthentication Policies

Tech Stack

Tools & technologies

AWSCitrixCloudDNSEC2

About the role

Key responsibilities & impact

Provide L3 support for Citrix Virtual Apps and Desktops (DaaS) environments
Manage and support Citrix Cloud Connectors, StoreFront, Studio, and License Servers
Administer Citrix ADC (NetScaler), including Gateway, Load Balancing, SSL, and Authentication policies
Troubleshoot complex Citrix issues involving user access, application delivery, profile management, and performance
Perform root cause analysis for critical incidents and implement preventive measures
Manage Citrix upgrades, patching, migrations, and capacity planning
Support Citrix workloads hosted on AWS
Manage AWS services including EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3
Configure and troubleshoot hybrid cloud connectivity between on-premises and AWS environments
Optimize cloud resources for performance, availability, and cost efficiency
Administer Windows Server environments
Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services
Manage FSLogix, Citrix Profile Management (UPM), and user profiles
Monitor infrastructure health and availability using enterprise monitoring tools
Develop and maintain operational documentation, runbooks, and SOPs

Requirements

What you’ll need

Experienced Citrix L3 Engineer
Strong expertise in Citrix Virtual Apps & Desktops (DaaS)
Strong expertise in Citrix ADC (NetScaler)
Strong expertise in AWS Cloud
Experience with L3 support, administration, troubleshooting, optimization, and implementation of Citrix infrastructure hosted on AWS
Deep technical knowledge of cloud-based VDI environments
Incident management skills
Knowledge of Citrix Cloud Connectors, StoreFront, Studio, and License Servers
Experience administering Citrix ADC Gateway, Load Balancing, SSL, and Authentication policies
Experience troubleshooting user access, application delivery, profile management, and performance issues
Experience performing root cause analysis for critical incidents
Experience managing Citrix upgrades, patching, migrations, and capacity planning
Knowledge of AWS EC2, VPC, IAM, Route 53, Auto Scaling, ELB/ALB, CloudWatch, EBS, and S3
Experience configuring and troubleshooting hybrid cloud connectivity between on-premises and AWS environments
Experience administering Windows Server environments
Knowledge of Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services
Knowledge of FSLogix, Citrix Profile Management (UPM), and user profiles
Experience using enterprise monitoring tools
Ability to develop and maintain operational documentation, runbooks, and SOPs

Benefits

Comp & perks

Equal employment opportunity
Disability or special-needs accommodation