Rackspace Technology

Developer Relations

• Build and deliver training and certification programs for internal Sales, SDR, and channel partners on GPUaaS capabilities, use cases, and competitive positioning
• Run partner enablement by onboarding new ISV/channel partners and keeping their teams current on product and pricing
• Produce thought-leadership content including blog posts, LinkedIn posts, whitepapers, and webinars
• Represent GPUaaS at industry events, conferences, and customer-facing forums as a technical spokesperson
• Support customer-facing technical narratives in top-of-funnel and mid-funnel activities such as webinars and technical AMAs
• Own the GPUaaS enablement and awareness layer that helps Sales, SDR, and channel partners sell effectively
• Collaborate across Sales, Product, Marketing, and partner organizations
• Contribute to market awareness, partner effectiveness, and customer understanding
• Track training and certification, content reach and engagement, and event/program participation

Technical Evangelist – AI Infrastructure, GPU Technologies

Marketing

• Own the Healthcare segment marketing strategy and execution for the Americas
• Serve as marketing lead for Rackspace’s corporate Healthcare narrative and ensure consistency across regions with International Marketing
• Translate business and sales priorities into integrated, account- and pipeline-focused marketing programs
• Develop and execute omnichannel programs including ABM, digital and social media, email, webinars, events, executive engagements, field programs, content, and partner-led activation
• Partner with Healthcare Sales to identify priority accounts, audiences, and pipeline opportunities
• Establish marketing plays and transition leads and account engagement into sales follow-up and measurable pipeline
• Maintain campaign attribution and visibility into sourced and influenced pipeline
• Build Rackspace’s presence across Healthcare communities including HIMSS, CHIME, KLAS, This Week Health, and 229 Project
• Develop joint Healthcare programs with strategic partners including Dell Technologies and AMD
• Own Healthcare messaging and content framework, content library, campaign assets, web presence, sales enablement, and thought leadership
• Develop and manage the Healthcare marketing budget
• Oversee agencies and vendors when additional expertise or execution capacity is required
• Collaborate with Demand Operations, Product Marketing, Creative, Partner Marketing, Digital, and Communications
• Measure lead generation, account engagement, pipeline creation and influence, conversion, and program ROI
• Prepare and communicate strategy, pipeline contribution, performance, insights, and recommendations for QBRs, operating reviews, and senior stakeholder discussions

Healthcare Segment Marketing Manager

Sales

• Develop and execute the U.S. GPUaaS channel plan
• Recruit, onboard, and activate strategic partners, including solution providers such as WWT
• Create joint business plans with priority partners
• Own partner-sourced and partner-influenced GPUaaS pipeline creation and progression through close
• Administer the GPUaaS deal-registration process and maintain CRM hygiene
• Build repeatable partner enablement for GPUaaS positioning, workloads, infrastructure options, commercial constructs, and sales plays
• Coordinate with Sales and Business Development to convert qualified partner opportunities into proposals, bids, negotiations, and bookings
• Partner with Product, Capacity/Operations, Finance, Legal, and Delivery on capacity, pricing, margin, contracting, and implementation readiness
• Inspect channel pipeline weekly and maintain accurate CRM data
• Create executive-level partner reviews and QBRs
• Protect channel economics and ensure incentives align with qualified incremental business
• Provide market intelligence on partner demand, competitive offers, pricing, workload trends, and customer requirements
• Manage professional employees and/or channel resources and drive team performance

Manager, GPU as a Service – Channel Sales

Sales Development Rep

• Generate new GPUaaS demand through outbound calling, email, LinkedIn/social outreach, targeted campaigns, events, partner-supplied leads and other approved prospecting motions
• Respond rapidly to inbound GPUaaS inquiries and campaign responses; research accounts and assess target-customer and workload fit
• Conduct first-level discovery covering use case, business problem, AI/HPC workload, current environment, expected GPU demand, timing, geography/data residency, buying process and urgency
• Identify and engage relevant buying groups, including AI/ML, infrastructure/platform, CTO/CIO, engineering, procurement and other stakeholders
• Qualify opportunities using the GPUaaS qualification framework, capturing workload, accelerator preference, scale, timing, geography, term, budget, decision process, competition and next action
• Disqualify or nurture opportunities that do not meet minimum criteria
• Create and maintain leads, contacts, accounts and opportunities in Salesforce with complete activity history and qualification data
• Own Salesforce hygiene, including duplicate prevention, source attribution, stages/status, contact roles and stale-lead closure or recycling
• Prepare written handoffs and schedule live handoffs to GPUaaS Acquisition / New Pursuits sellers; remain engaged through seller acceptance or rejection
• Support early-stage seller follow-up through research, additional contacts, meeting coordination, stakeholder mapping and targeted outreach
• Build target-account and contact lists with Sales, Marketing, AMD/NVIDIA business development and partners
• Execute account-based prospecting plays against priority segments and named accounts
• Use conversion, rejection and win/loss feedback to improve messaging, qualification, target profiles and campaign effectiveness
• Participate in weekly pipeline and lead inspection, reporting activity, qualification status, handoffs, aging, conversion and blockers
• Operate independently at a high activity cadence while maintaining qualification standards and commercial judgment
• Partner with GPUaaS Acquisition Sales, Business Development, Marketing, Partner/Alliance teams, Sales Engineering and Sales Operations

Sales Development Representative – GPU as a Service (GPUaaS)

• Create net-new demand and convert qualified enterprise AI, training, inference, HPC, and accelerated-compute opportunities into profitable GPUaaS bookings
• Own the full pursuit lifecycle from target-account identification and outbound prospecting through qualification, discovery, solution orchestration, commercial strategy, proposal, negotiation, contracting, booking, and handoff
• Own an assigned GPUaaS bookings quota and deliver profitable net-new bookings within approved pricing, capacity, contractual, and gross-margin guardrails
• Build and maintain prioritized target-account and workload lists
• Generate opportunities through outbound pursuit, executive networks, marketing demand, technology partners, channel/referral partners, ecosystem relationships, and customer introductions
• Qualify opportunities across workload, GPU platform, cluster size, geography, capacity timing, term, commercial value, decision process, competition, funding, and urgency
• Lead customer discovery and develop differentiated GPUaaS value propositions
• Orchestrate Solution Architecture, Product, Engineering, Capacity/Operations, Delivery, Finance, Legal, Security, executive sponsors, and ecosystem partners
• Develop and maintain written close plans for material pursuits
• Own proposal, bid/RFP, pricing, negotiation, and contracting strategy
• Create multithreaded relationships across economic, technical, procurement, finance, legal, infrastructure/AI, and executive stakeholders
• Maintain accurate CRM data and forecast discipline
• Inspect pipeline weekly and create new pipeline when coverage or conversion is insufficient
• Ensure clean transition of booked business to implementation/delivery and post-sale ownership
• Capture win/loss insights and feed customer, competitive, pricing, product, capacity, and contracting themes into the GPUaaS operating model
• Operate as a senior P5 individual contributor without people-management responsibility
• Contribute field intelligence to GPUaaS go-to-market strategy

GPU as a Service – Acquisition / New Pursuits Sales Executive

• Develop and implement a comprehensive sales strategy to expand market share, target new business, and retain key customers
• Align sales strategies with company goals, including revenue growth, profitability, and market expansion
• Analyze market trends, competitor activity, and customer needs to identify growth opportunities
• Lead, mentor, and motivate a high-performing sales team to achieve individual and collective sales targets
• Provide coaching, training, and performance feedback to develop the sales team
• Create a positive and inclusive team culture focused on collaboration, accountability, and high performance
• Build and maintain relationships with healthcare providers, technologists, and executives
• Identify customer needs and work with internal teams to deliver customized hybrid, multi-cloud solutions
• Drive customer satisfaction and retention through service, problem-solving, and value-added support
• Oversee the sales process, ensuring high conversion rates and optimized sales cycles
• Monitor sales KPIs, analyze performance data, and take corrective action to meet targets
• Develop and deliver sales presentations and proposals to prospective clients
• Provide strategic and operational direction to sales operations, sales support, and/or professional services functions
• Develop sales goals covering sales volume, cost of sales, and product profitability
• Ensure sales goals and forecasts align with long-range strategic objectives
• Provide direction to leaders and mentor and develop high-potential Rackers

VP of Sales, Healthcare

• Drive new business growth by acquiring new logos primarily in the government, defense, and aerospace industry
• Own the entire sales cycle from lead generation and prospecting through contract closure
• Orchestrate internal teams to develop and present compelling, client-specific solutions
• Own and drive revenue growth within the target market
• Prospect and qualify opportunities and maintain a robust sales pipeline
• Coordinate with the Market Unit Lead and VP of Sales to identify priority target accounts and pursue them using a data-informed strategy
• Manage negotiation and closing of deals
• Ensure a seamless transition and handoff to client partners or customer success managers
• Maintain accurate pipeline data and sales forecasting
• Provide timely updates to leadership
• Meet or exceed sales targets and KPIs, including bookings, revenue, sold gross margin, and Customer NPS

Acquisition Sales Executive VI – Government/Defense

Network Engineer

• Own end-to-end architecture of the global data center fabric, including spine-leaf, Clos-based designs, EVPN/VXLAN overlays, and high-density, low-latency topologies
• Architect and evolve the enterprise WAN, including MPLS, SD-WAN, dark fiber, and DWDM transport
• Architect high-bandwidth, non-blocking network fabrics for HPC, GPU cluster, and distributed storage workloads
• Define routing and control-plane architecture across BGP, OSPF, and EVPN
• Lead capacity planning and lifecycle strategy for data center and WAN infrastructure
• Serve as the highest-level escalation point for complex, service-impacting incidents and drive root-cause analysis and remediation
• Own delivery metrics including network availability, MTTR, and RTO/RPO targets for clinical failover scenarios
• Coordinate incident communication and downtime procedures with hospital IT, clinical/nursing informatics, and biomedical engineering teams
• Partner with network security architecture teams on segmentation, firewall policy, and access-control designs
• Develop automation and infrastructure-as-code practices using Python, Ansible, or equivalent
• Plan and execute network changes around clinical change-freeze windows and blackout periods
• Research, evaluate, and recommend data center, WAN, and HPC networking technologies and vendors
• Lead implementation planning and peer design reviews for infrastructure initiatives
• Create and maintain architecture documentation, LLD/HLD artifacts, network diagrams, and standard operating procedures
• Mentor and provide technical guidance to network engineers and architects
• Contribute to disaster recovery and business continuity planning
• Design network architecture supporting EHR/EMR, PACS/medical imaging, HL7/FHIR engines, connected medical devices, nurse call, paging, and emergency communication systems
• Ensure designs align with HIPAA, HITRUST, and other healthcare compliance requirements
• Maintain audit-ready evidence of network segmentation and PHI data-flow controls
• Architect tenant-to-tenant traffic isolation across shared infrastructure
• Support high-availability architecture for mission-critical healthcare environments
• Participate in a 24x7 on-call rotation supporting clinical operations

Network Architect

Manager

• Lead a delivery team responsible for private cloud, infrastructure transformation, migration, and consulting engagements
• Own delivery for a portfolio of Professional Services engagements
• Act as escalation point for delivery, staffing, and project risks
• Ensure projects are staffed, tracked, and governed to meet customer and business expectations
• Own customer satisfaction, delivery quality, and project financial performance
• Lead and develop architects, consultants, engineers, and delivery professionals
• Coach team members, manage performance, and support career growth and succession planning
• Identify skill gaps and recommend hiring, training, or partner support
• Manage workforce planning, utilization, and capacity forecasting
• Align staffing with delivery commitments and business needs
• Review Statements of Work, resource plans, estimates, and delivery risks before project kickoff
• Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues
• Make decisions on engagement exceptions and complex delivery situations
• Improve delivery frameworks, project controls, and reporting standards
• Standardize execution approaches and apply lessons learned to future engagements
• Manage utilization and project margins with Finance and Operations
• Support contract reviews, change requests, and customer negotiations
• Oversee handoff of completed projects into steady-state support
• Build cross-functional relationships and improve Professional Services governance, execution, reporting, methodology, and talent development

Senior Manager, Professional Services Delivery

Technical Customer Success

• Lead a team of Cloud Administrators and Cloud Engineers providing 24x7 public cloud support services
• Ensure adherence to SLOs, SLAs, quality standards, and operational processes
• Monitor ticket queues, workload distribution, support coverage, backlog health, and customer impact
• Drive response and resolution of customer escalations, major incidents, and business-critical events
• Coordinate with Incident Management teams, platform vendors, and cross-functional teams during high-severity incidents
• Recruit, onboard, develop, and retain technical talent
• Conduct one-on-one meetings, coaching sessions, goal reviews, and performance discussions
• Mentor team members on technical, operational, and customer-facing competencies
• Support employee career growth and succession planning
• Ensure exceptional customer experiences and support strategic accounts
• Review customer trends, service metrics, and feedback to identify improvement opportunities
• Drive automation, operational excellence, and process improvement initiatives
• Develop runbooks, knowledge articles, and operational documentation
• Participate in leadership reviews of KPIs, CSAT, SLA attainment, ticket solve layer, capacity planning, onboarding performance, churn risk, and strategic goals
• Provide weekly Progress, Plans, and Problems (PPP) updates
• Contribute to strategic planning, workforce planning, organizational initiatives, and cross-functional collaboration

Technical Support Manager

Vice President

• Own end-to-end commercial strategy for Rackspace's hyperscaler partnerships, including deal structuring, pricing, rebate/incentive programs, and contract negotiation
• Partner with the CFO and Finance leadership to model deal economics, evaluate ROI, and assess financial impact
• Develop and execute the commercial roadmap for hyperscaler business growth, aligned with revenue and margin targets
• Serve as primary relationship owner and executive point of contact for hyperscaler partners
• Lead negotiation and renewal of Master Partnership Agreements, co-sell frameworks, MDF/incentive programs, and joint go-to-market terms
• Represent Rackspace at senior-level hyperscaler partner business reviews and executive strategy sessions
• Collaborate with Sales, Product, Marketing, and Legal to translate agreements into executable go-to-market motions
• Identify commercial opportunities including marketplace listings, co-sell incentives, and joint solutions
• Monitor partner program changes, incentive shifts, and competitive dynamics, and adjust strategy
• Track and report program performance, deal pipeline, and partnership KPIs to the CFO and executive leadership
• Build and lead a team responsible for deal desk support, partner operations, and commercial analysis as scope requires
• Represent the hyperscaler commercial function in leadership and planning reviews

Vice President, Hyperscalers

Financial Planning and Analysis

• Serve as senior financial partner to the GM / BU leader for the GPU-as-a-Service segment and support the Rackspace CFO on corporate reporting, governance, and enterprise financial strategy
• Define the financial operating model for launch, scale, and long-term value creation
• Lead annual planning, long-range forecasting, and scenario analysis
• Balance growth objectives with profitability, disciplined financial management, and capital efficiency
• Build and lead a dedicated finance team, hiring and developing talent as the organization scales
• Develop and manage capital strategy for GPU fleet expansion, infrastructure investment, and capacity planning
• Evaluate CapEx versus OpEx tradeoffs, depreciation horizons, and return on invested capital
• Translate demand forecasts into financial and capacity plans with technical and operations leaders
• Build a rigorous view of GPU economics, utilization, fleet efficiency, cost curves, and generational transitions
• Design pricing models based on GPU economics and customer consumption patterns
• Support negotiations for large enterprise and strategic customer agreements
• Analyze reserved capacity, spot capacity, and consumption-based pricing to optimize revenue and margin
• Lead FP&A, reporting, and KPI dashboards for bookings, revenue, gross margin, utilization, and capital efficiency
• Establish operating metrics and business reviews for fast, data-driven decisions
• Provide performance updates to the CEO, executive team, Board, and investors
• Support executive relationships with GPU, silicon, cloud, and infrastructure partners through financial and commercial analysis
• Assess supply and deployment economics for capacity planning and procurement decisions
• Help shape strategic partnerships that improve economics, supply access, and long-term business resilience

Chief Financial Officer – GPU-as-a-Service

• Own the Healthcare segment marketing strategy and execution for the Americas
• Serve as marketing lead for Rackspace’s corporate Healthcare narrative and ensure consistent messaging across regions with International Marketing
• Translate business and sales priorities into integrated, account- and pipeline-focused marketing programs
• Develop and execute omnichannel Healthcare programs across ABM, digital and social media, email, webinars, events, executive engagement, field programs, content, and partner activation
• Partner with Healthcare Sales to identify priority accounts, audiences, and pipeline opportunities and transition engagement into sales follow-up
• Maintain campaign attribution and visibility into sourced and influenced pipeline
• Build Rackspace’s presence across Healthcare communities including HIMSS, CHIME, KLAS, This Week Health, and 229 Project
• Develop alliance relationships with Dell Technologies, AMD, and other strategic partners to create joint Healthcare programs and incremental pipeline
• Own Healthcare messaging and content frameworks, including content libraries, campaign assets, web presence, sales enablement, and thought leadership
• Develop and manage the Healthcare marketing budget and evaluate program performance and ROI
• Collaborate with Demand Operations, Product Marketing, Creative, Partner Marketing, Digital, and Communications
• Measure lead generation, account engagement, pipeline creation and influence, conversion, and program ROI
• Prepare and communicate strategy, pipeline contribution, performance insights, and recommendations for QBRs, operating reviews, and senior stakeholder discussions
• Travel domestically up to 30% for healthcare community events and alliance/field presence

Full-stack Engineer

• Provide industry-leading Fanatical Experiences to a dedicated account base of customers
• Serve as the customer's primary technical point of contact
• Provide hands-on technical support for large and complex problems
• Act as a proactive and consultative resource for customer growth and adoption of new technologies
• Own customer technical support and coordinate routine and non-routine services
• Assist customers in achieving business objectives
• Review solution architecture and propose and implement improvements
• Support the Service Account Manager in customer projects
• Schedule customer maintenance and ensure quality checks
• Respond to support requests and coordinate Rackspace and customer support teams
• Maintain technical documentation for customer solutions
• Participate in monthly and quarterly service review meetings
• Identify growth opportunities and pass leads to a Business Development Consultant
• Mentor and assist in developing technical staff
• Work toward an 80% Net Promoter Score target
• Ensure high End of Ticket Ratings through clear support documentation
• Engage every customer in the portfolio at least once per quarter
• Demonstrate Rackspace value through architecture reviews and consultancy

Lead Engineer

Artificial Intelligence

• Lead the design and technical sales aspects of a portfolio spanning Palantir Foundry and AIP enterprise AI platform implementations, generative AI/LLM solutions, and data modernization architectures
• Drive top-of-funnel opportunity creation through enterprise AI platform conversations, C-level generative AI demonstrations, and identification of data modernization needs
• Lead solution design and architecture across Palantir Foundry/AIP, generative AI, Databricks, Snowflake, and AWS-native services
• Position Palantir Foundry/AIP as the operational backbone for decision intelligence, generative AI as the transformational vision, and data modernization as the delivery foundation
• Develop business cases connecting AI aspirations with practical data foundations and demonstrating ROI
• Contribute reference architectures and intellectual property covering Palantir, generative AI, and data modernization patterns
• Serve as the primary technical executive for strategic-account platform engagements, generative AI discussions, and data modernization programs
• Lead workshops, ontology design sessions, platform evaluations, executive art-of-the-possible sessions, demonstrations, architecture workshops, platform assessments, and migration planning
• Lead consultative engagements and translate them into concrete data modernization roadmaps
• Develop Statements of Work balancing platform implementation scope, AI capabilities, and data platform requirements
• Guide customers from Foundry/AIP adoption to production decision intelligence, generative AI proofs of concept to production, and legacy platforms to Lakehouse
• Collaborate with sales teams to strategically position the solution portfolio
• Maintain expertise across Palantir Foundry/AIP, generative AI, and modern data platforms
• Guide build-versus-buy architectural decisions for enterprise AI operating platforms and data components
• Travel up to 25% to customer sites and industry events as required

Technical Evangelist – AI Infrastructure, GPU Technologies

Healthcare Segment Marketing Manager

Manager, GPU as a Service – Channel Sales

Sales Development Representative – GPU as a Service (GPUaaS)

GPU as a Service – Acquisition / New Pursuits Sales Executive

VP of Sales, Healthcare

Acquisition Sales Executive VI – Government/Defense

Network Architect

Senior Manager, Professional Services Delivery

Technical Support Manager

Vice President, Hyperscalers

Chief Financial Officer – GPU-as-a-Service

Healthcare Segment Marketing Manager

Lead Engineer

Solution Director, Data and AI