Epic Client Systems Administrator – Web and Service Servers

Rackspace Technology

. Maintain Hyperspace Web (HSW) server environments and configurations .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $99,704 - $146,270 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining and troubleshooting Hyperspace Web and Interconnect environments, with a strong focus on Windows Server, IIS, and MyChart infrastructure. Proven ability to coordinate cross-team efforts and manage service health in a healthcare setting.

Highest-signal resume keywords

Epic ECSA CertificationHyperspace Web AdministrationWindows Server ManagementLoad-Balancing ConceptsPowerShell Scripting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hyperspace WebInterconnectMyChartWindows ServerIISTLS CertificatesDNSHTTP/HTTPSActive DirectoryVirtualization

Soft Skills

Clear CommunicationTeam CoordinationIncident Management

Tools & Technologies

F5 BIG-IPAutomation ToolsCloud Technologies

Certifications & Qualifications

Epic ECSA CertificationEpic ECSA MyChart Certification

Industry Keywords

HealthcareService AvailabilityChange-Control ProceduresBusiness Continuity Access

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Maintain Hyperspace Web (HSW) server environments and configurations
Troubleshoot service availability, connectivity, and performance issues with application and infrastructure teams
Manage Interconnect environments, deployments, and service health
Investigate endpoint availability, connection failures, and web-service performance
Maintain server-side components supporting MyChart
Coordinate changes and troubleshoot availability issues with MyChart analysts, networking, and security teams
Administer Windows Server and IIS components
Coordinate certificate renewals, load-balancer changes, DNS dependencies, and secure connectivity
Deploy approved updates across nonproduction and production environments
Prepare implementation plans, validate service health, and maintain rollback procedures
Monitor infrastructure health and investigate recurring failures
Automate operational checks and maintain configuration records and support runbooks
Provide incident updates and coordinate vendor escalations
Coordinate changes to patient-facing and clinician-facing services with operational owners

Requirements

What you’ll need

Minimum three years of experience working as an Epic ECSA in a hospital or health system
Current Epic ECSA certification covering Hyperspace Web and Interconnect
Production administration and troubleshooting experience with HSW, Interconnect, and MyChart infrastructure
Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts
Experience with Active Directory, virtualization, and PowerShell or comparable scripting
Ability to distinguish application, server, network, and database issues
Ability to coordinate troubleshooting across teams and communicate clearly during service disruptions
Participation in a scheduled on-call rotation
Ability to perform approved after-hours maintenance
Preferred: Epic ECSA MyChart certification
Preferred: Experience with F5 BIG-IP load balancing
Additional experience with Epic printing, Business Continuity Access, or other ECSA components beneficial
Experience with cloud and automation is a plus
Ability to follow established security and change-control procedures

Benefits

Comp & perks

Annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)
Benefits package (details available through Rackspace Technology)
Remote work arrangement
Scheduled on-call rotation compensation/arrangement is implied by support expectations but not explicitly stated