Lead Engineer

Rackspace Technology

. Provide industry-leading Fanatical Experiences to a dedicated account base of customers .

Posted 9/15/2026full-timeHayes • United KingdomSenior💰 £71,894 - £95,790 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and consultancy for enterprise applications, with a strong focus on customer engagement and satisfaction. Possesses in-depth knowledge of Windows and Linux operating systems, along with a creative approach to problem-solving and effective communication skills.

Highest-signal resume keywords

Expert-Level Knowledge Of Enterprise ApplicationsIn-Depth Knowledge Of Windows And Linux Operating SystemsEffective Communication SkillsCommercial And Business AcumenCreative Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportSolution Architecture ReviewSystem Capabilities UnderstandingConfiguration Options KnowledgeBusiness Process Knowledge

Soft Skills

Effective CommunicationCreative Problem Solving

Industry Keywords

Fanatical ExperiencesWeb Hosting EnvironmentCustomer GrowthTechnical DocumentationNet Promoter ScoreEnd Of Ticket Ratings

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Provide industry-leading Fanatical Experiences to a dedicated account base of customers
Serve as the customer's primary technical point of contact
Provide hands-on technical support for large and complex problems
Act as a proactive and consultative resource for customer growth and adoption of new technologies
Own customer technical support and coordinate routine and non-routine services
Assist customers in achieving business objectives
Review solution architecture and propose and implement improvements
Support the Service Account Manager in customer projects
Schedule customer maintenance and ensure quality checks
Respond to support requests and coordinate Rackspace and customer support teams
Maintain technical documentation for customer solutions
Participate in monthly and quarterly service review meetings
Identify growth opportunities and pass leads to a Business Development Consultant
Mentor and assist in developing technical staff
Work toward an 80% Net Promoter Score target
Ensure high End of Ticket Ratings through clear support documentation
Engage every customer in the portfolio at least once per quarter
Demonstrate Rackspace value through architecture reviews and consultancy

Requirements

What you’ll need

Passion for the latest Internet and Hosting technologies
In-depth knowledge of Windows and/or Linux operating systems and their application in a web hosting environment
Creative approach to problem solving
Effective communication skills at all levels, from technical audiences to nontechnical directors
Commercial and business acumen
Expert-level knowledge of enterprise applications in one or more modules/systems
Expert-level understanding of system capabilities and configuration options for various enterprise applications
Expert-level knowledge of business process and operations

Benefits

Comp & perks

Annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)
Benefits package (details available from Rackspace)