Senior Manager, Professional Services Delivery

Rackspace Technology

. Lead a delivery team responsible for private cloud, infrastructure transformation, migration, and consulting engagements .

Posted 9/18/2026full-timeSan Antonio • Texas • United StatesSenior💰 $132,149 - $193,856 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading delivery teams for private cloud and infrastructure transformation projects, ensuring customer satisfaction and financial performance. Proficient in workforce planning, resource management, and improving delivery frameworks within Professional Services environments.

Highest-signal resume keywords

Private Cloud DeliveryInfrastructure TransformationWorkforce PlanningProject Financial PerformanceVMware Cloud Foundation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementResource ManagementDelivery Estimates ReviewInfrastructure ModernizationData Center TransformationUtilization TrackingCustomer Program LeadershipTechnical Team ManagementConsulting EngagementsStakeholder Presentation

Soft Skills

CoachingPerformance ManagementCross-Functional Relationship BuildingCustomer NegotiationTeam Development

Tools & Technologies

VMwareVirtualizationNetworkingStorageSecurityBackupDisaster RecoveryInfrastructure Automation

Industry Keywords

Professional ServicesConsultingHealthcareFinancial ServicesGovernmentRegulated Industries

Tech Stack

Tools & technologies

CloudVMware

About the role

Key responsibilities & impact

Lead a delivery team responsible for private cloud, infrastructure transformation, migration, and consulting engagements
Own delivery for a portfolio of Professional Services engagements
Act as escalation point for delivery, staffing, and project risks
Ensure projects are staffed, tracked, and governed to meet customer and business expectations
Own customer satisfaction, delivery quality, and project financial performance
Lead and develop architects, consultants, engineers, and delivery professionals
Coach team members, manage performance, and support career growth and succession planning
Identify skill gaps and recommend hiring, training, or partner support
Manage workforce planning, utilization, and capacity forecasting
Align staffing with delivery commitments and business needs
Review Statements of Work, resource plans, estimates, and delivery risks before project kickoff
Work with Sales, Solutions Architects, Legal, Finance, and Customer Success to resolve delivery issues
Make decisions on engagement exceptions and complex delivery situations
Improve delivery frameworks, project controls, and reporting standards
Standardize execution approaches and apply lessons learned to future engagements
Manage utilization and project margins with Finance and Operations
Support contract reviews, change requests, and customer negotiations
Oversee handoff of completed projects into steady-state support
Build cross-functional relationships and improve Professional Services governance, execution, reporting, methodology, and talent development

Requirements

What you’ll need

Bachelor's degree in Business, Technology, Engineering, Computer Science, Project Management, or a related field, or equivalent professional experience
8+ years of experience in Professional Services, consulting, infrastructure delivery, or enterprise technology services
3+ years of experience managing technical teams or delivery projects
Experience leading customer programs and technology implementations
Background in workforce planning, resource management, and utilization tracking
Experience reviewing Statements of Work, delivery estimates, and commercial commitments
Comfortable presenting to stakeholders and leading customer-facing discussions
Experience delivering private cloud, VMware, infrastructure modernization, migration, or data center transformation programs
Experience supporting healthcare, financial services, government, or other highly regulated industries
Knowledge of VMware Cloud Foundation (VCF), virtualization, networking, storage, security, backup, disaster recovery, and infrastructure automation concepts
Experience working within a Professional Services or consulting organization
Experience managing fixed-fee, milestone-based, time and materials, or outcome-based delivery engagements
Legally allowed to work in the US for any employer
This role is not sponsorship eligible

Benefits

Comp & perks

Annual bonus or incentives
Equity awards
Employee Stock Purchase Plan (ESPP)
Benefits package
Hybrid schedule for San Antonio-area employees
100% remote work for employees not located near San Antonio
Equal employment opportunity
Disability or special-needs accommodation