Customer Success Associate

Rad AI

. Own a portfolio of accounts as the primary point of contact .

Posted 11/4/2026full-timeRemote • United StatesMid-Level💰 $60,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer accounts and technical transitions while leveraging data analytics to drive actionable insights. Proficient in CRM management and enhancing customer success through process improvements and operational ownership.

Highest-signal resume keywords

Data Analytics SkillsCRM Management (HubSpot)Technical Support CoordinationProject ManagementHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalyticsProject ManagementTechnical Account ManagementOperations ManagementCustomer Success Strategies

Soft Skills

Communication SkillsOrganizational SkillsAdaptabilityOwnershipCuriosity

Tools & Technologies

HubSpotZendeskMicrosoft SuiteOrionEuropaLinearAI Tools (Claude, Chat GPT)

Industry Keywords

HealthcareSaaSCustomer SuccessHigh-Growth StartupRadiology

About the role

Key responsibilities & impact

Own a portfolio of accounts as the primary point of contact
Run technical account transitions for customers end to end
Monitor client feedback and other signals to flag account risks early to the CSM team
Coordinate technical support escalations and follow engineering tickets through resolution
Partner with CSMs on Strategic Business Review ROI data and run routine analytics reports
Maintain CRM (HubSpot) hygiene through data checks and contract consolidation
Become the team's expert in Orion, Europa, Linear, and Zendesk
Create visibility into systemic issues and recurring work, and recommend scalable process improvements
Support the development of a world-class customer success organization
Expand CSM capacity through tactical task and operations ownership
Contribute to task throughput, ticket resolution, speed, and customer NPS

Requirements

What you’ll need

Bachelor's degree or above
3+ years of experience in implementation, support, operations, or a related role
Healthcare or SaaS experience is a plus
Strong data analytics skills, with the ability to translate data into actionable insights
Hands-on experience in Microsoft Suite, Zendesk, Linear, and CRM systems such as HubSpot
Strong track record of using AI tools, such as Claude or Chat GPT, to scale productivity
Strong project management, organizational, and communication skills
Eagerness to continuously learn, adapt, and improve in a fast-paced environment
Gritty, adaptable, and curious, with a high degree of ownership
Experience in a high-growth startup environment is a nice-to-have
Experience in a healthcare environment; radiology experience is a plus
Demonstrated record of identifying expansion and cross-sell opportunities is a nice-to-have
Knowledge of the healthcare industry and AI technology is a nice-to-have
Prior professional consulting or healthcare software implementation experience is a nice-to-have

Benefits

Comp & perks

Offers equity
Comprehensive Medical, Dental, Vision & Life insurance
HSA (with employer match), FSA, & DCFSA
401(k)
11 Paid Company Holidays
Flexible PTO policy
Annual company-wide offsite
Periodic team offsites
Annual equipment stipend