Operations and Maintenance Analyst

Radial Power LLC

. Receive, log, and prioritize service requests from internal teams, vendors, and site hosts .

Posted 11/7/2026full-timeRemote • New York • United StatesJuniorMid-Level💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations and service management within the solar industry, with strong capabilities in managing work orders, vendor communications, and performance tracking. Proficient in using monitoring platforms and Salesforce to ensure efficient service delivery and maintenance operations.

Highest-signal resume keywords

Operations ManagementService ManagementMonitoring Platforms ExperienceAdvanced Excel SkillsSalesforce Case Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementService ManagementWork Order ManagementPreventive Maintenance SchedulingBasic PV System KnowledgePerformance ReportingVendor Invoice ReviewCase ManagementData TrackingInventory Management

Soft Skills

Highly OrganizedDetail OrientedClear CommunicationFollow-Up SkillsProfessionalism

Tools & Technologies

SalesforceAlsoEnergySolarEdgeEnphaseNetSuiteClaude

Certifications & Qualifications

NABCEP PV Associate

Industry Keywords

Commercial SolarO&M ExperienceService RequestsWarranty ClaimsPreventive MaintenanceVendor ManagementPerformance MonitoringCase LoggingService ReportsO&M Spend Tracking

About the role

Key responsibilities & impact

Receive, log, and prioritize service requests from internal teams, vendors, and site hosts
Review monitoring and inverter platforms daily to identify offline, underperforming, or noncommunicating systems and log each issue as a case
Perform first-level remote troubleshooting and work with manufacturer support to resolve equipment failures
Create and issue work orders to O&M vendors with scope, site details, priority, and completion date
Track open work orders, follow up with vendors, and escalate delays to the Senior Manager
Verify work-order completion by collecting service reports and photos and confirming expected system production
Maintain the preventive maintenance calendar and schedule preventive maintenance with vendors
Review vendor invoices, flag discrepancies, and route invoices for approval
Track O&M spend by site and vendor
Support insurance claims and track warranty claims and RMAs with manufacturers
Maintain the spare-parts inventory log
Maintain accurate site, equipment, warranty, contract, vendor, case, and work-order records in Salesforce and monitoring platforms
Organize the O&M document library and support onboarding of new sites
Prepare routine reports on system performance, availability, service requests, work-order aging, preventive-maintenance completion, and O&M spend
Keep O&M trackers and dashboards current

Requirements

What you’ll need

Associate’s or bachelor’s degree in business or equivalent work experience
2+ years of experience in operations, service management, or project coordination in solar
Experience with monitoring platforms such as AlsoEnergy or SolarEdge
Basic knowledge of PV system components
Advanced Excel skills, including pivot tables and lookups
Highly organized and detail oriented, with the ability to manage many open items at once and follow up until they are closed
Clear, professional written and verbal communication with vendors and internal teams
Commercial solar or storage O&M experience preferred
Experience with monitoring platforms such as AlsoEnergy, SolarEdge, or Enphase preferred
Experience managing cases and work orders in Salesforce preferred
Familiarity with NetSuite and Claude preferred
NABCEP PV Associate is a plus