Radial Power LLC

Operations

• Receive, log, and prioritize service requests from internal teams, vendors, and site hosts
• Review monitoring and inverter platforms daily to identify offline, underperforming, or noncommunicating systems and log each issue as a case
• Perform first-level remote troubleshooting and work with manufacturer support to resolve equipment failures
• Create and issue work orders to O&M vendors with scope, site details, priority, and completion date
• Track open work orders, follow up with vendors, and escalate delays to the Senior Manager
• Verify work-order completion by collecting service reports and photos and confirming expected system production
• Maintain the preventive maintenance calendar and schedule preventive maintenance with vendors
• Review vendor invoices, flag discrepancies, and route invoices for approval
• Track O&M spend by site and vendor
• Support insurance claims and track warranty claims and RMAs with manufacturers
• Maintain the spare-parts inventory log
• Maintain accurate site, equipment, warranty, contract, vendor, case, and work-order records in Salesforce and monitoring platforms
• Organize the O&M document library and support onboarding of new sites
• Prepare routine reports on system performance, availability, service requests, work-order aging, preventive-maintenance completion, and O&M spend
• Keep O&M trackers and dashboards current

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Operations and Maintenance Analyst