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Systems Engineer
Radiant Logic. Own support cases end to end: respond promptly, gather details on the customer's architecture, analyze logs, diagnose issues, and recommend the best solution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in diagnosing technical issues and providing effective solutions while maintaining strong customer service and communication skills. Proficient in Java, J2EE, and SQL, with a solid understanding of directory servers, databases, and networking tools.
Highest-signal resume keywords
Java ProgrammingJ2EE DevelopmentSQL ProficiencyProblem-Solving SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaJ2EESQLRoot Cause AnalysisTechnical Support
Soft Skills
Clear CommunicationProfessional WritingCustomer Interaction
Tools & Technologies
Directory ServersDatabasesNetworking Tools
Industry Keywords
Technical SupportHelp DeskCustomer Success
Tech Stack
Tools & technologiesJ2EEJavaSQL
About the role
Key responsibilities & impact- Own support cases end to end: respond promptly, gather details on the customer's architecture, analyze logs, diagnose issues, and recommend the best solution
- Explain complex technical concepts at both a high level and in deep technical detail, tailored to the audience
- Reproduce customer problems in the lab using the appropriate platform
- Test products and validate product functionality
- Document and escalate issues to the Development team and follow through until resolution
- Develop in-depth knowledge of Radiant Logic products and related technologies, including directory servers, databases, and networking tools
- Partner with global colleagues to review customer issues, share knowledge, and grow technical skills
- Report to the VP of Customer Success
Requirements
What you’ll need- Bachelor's or Master's degree in Computer Science, Computer Information Systems, or equivalent knowledge and experience
- Practical knowledge of Java, J2EE, and SQL
- Strong problem-solving and root cause analysis skills
- Strong customer service skills
- Clear, professional written and verbal communication skills
- Help desk or technical support experience is a plus
Benefits
Comp & perks- Credential verification and pre-employment screening for applicants who are offered and accept employment