Radiant Logic

Systems Engineer

• Own support cases end to end: respond promptly, gather details on the customer's architecture, analyze logs, diagnose issues, and recommend the best solution
• Explain complex technical concepts at both a high level and in deep technical detail, tailored to the audience
• Reproduce customer problems in the lab using the appropriate platform
• Test products and validate product functionality
• Document and escalate issues to the Development team and follow through until resolution
• Develop in-depth knowledge of Radiant Logic products and related technologies, including directory servers, databases, and networking tools
• Partner with global colleagues to review customer issues, share knowledge, and grow technical skills
• Report to the VP of Customer Success

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Systems Engineer