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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support operations, including user account administration, software license management, and asset tracking. Proficient in creating documentation and maintaining compliance with data protection obligations while enhancing the end-user experience.
Highest-signal resume keywords
User Account AdministrationSoftware License ManagementIT Asset TrackingMulti-Factor Authentication SetupKnowledge Base Creation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportUser Account ManagementSoftware License AssignmentLaptop ConfigurationMobile Device DeploymentSystems Access AuditsData Protection ComplianceProcess Documentation
Soft Skills
AdaptabilityProblem-Solving
Tools & Technologies
IT Asset RegisterKnowledge Base Software
Industry Keywords
Data Protection ObligationsIT Policies and ProceduresStartup Environment
About the role
Key responsibilities & impact- Act as the first point of contact for IT support requests
- Log, triage, resolve, and appropriately escalate support tickets
- Administer user accounts through joiner, mover, and leaver processes
- Create accounts, change permissions, and deactivate access promptly
- Assign and track software licences
- Build, configure, and deploy laptops and mobile devices for new starters
- Maintain the IT asset register from procurement through secure disposal
- Arrange equipment repairs, replacements, and warranty claims with external suppliers
- Perform periodic systems access audits
- Support multi-factor authentication setup, access reviews, and leaver access removal
- Follow IT policies and procedures and flag risks, incidents, and recurring issues
- Handle accounts, access, and company data in line with data protection obligations
- Create and maintain knowledge base articles, user guides, and internal process documentation
- Identify recurring issues and suggest improvements to systems, processes, and the end-user experience
Requirements
What you’ll need- Provide day-to-day operational and technical support across IT systems, hardware, and end users
- Experience or capability to administer user accounts through joiner, mover, and leaver processes
- Ability to assign and track software licences
- Ability to build, configure, and deploy laptops and mobile devices
- Ability to maintain an accurate IT asset register
- Ability to arrange repairs, replacements, and warranty claims with external suppliers
- Knowledge of systems access audits and multi-factor authentication setup
- Ability to follow IT policies and procedures and handle company data in line with data protection obligations
- Ability to create and maintain knowledge base articles, user guides, and process documentation
- Strong technical, commercial, and delivery capabilities
- Adaptability and willingness to work in a changing startup environment
- Right to work in the country of the role without sponsorship is asked on the application form
Benefits
Comp & perks- Hybrid work arrangement; office access in London is a bonus, not required