Product Operations Manager

Railbookers Group

. Ensure products and services are optimized from booking, confirmation, and delivery perspectives .

Posted 9/30/2026full-timeNashville • Tennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product and operations management within the travel industry, focusing on vendor management, product performance analysis, and stakeholder collaboration. Proficient in leveraging data-driven insights to enhance product offerings and ensure operational readiness for new launches.

Highest-signal resume keywords

Product ManagementVendor ManagementData AnalysisProject ManagementCommunication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Product Performance MetricsOperational ReadinessAPI IntegrationBusiness ValidationSourcing TechnologiesProject Management ToolsAgile Development FrameworksProduct Lifecycle Management

Soft Skills

Interpersonal SkillsAnalytical MindsetRelationship BuildingProblem Solving

Certifications & Qualifications

Bachelor’s Degree in BusinessMBA or Equivalent Experience

Industry Keywords

Travel IndustrySaaSB2B Product EnvironmentHigh-Growth Tech

About the role

Key responsibilities & impact

Ensure products and services are optimized from booking, confirmation, and delivery perspectives
Monitor key functionalities and suppliers daily
Manage relationships with product and technology suppliers
Lead initiatives to enhance hotels, sightseeing, transportation, and rail services through process, technology, and vendor-management improvements
Collaborate with Product Development, Operations, Guest Experience, Product, Software Engineering, and Customer Success teams
Track and analyze product performance metrics and provide insights for decision-making and prioritization
Ensure operational readiness for new product launches, including documentation, training, and internal communications
Identify vendor and operational bottlenecks and propose efficiency improvements
Gather stakeholder feedback and align strategic initiatives
Develop and maintain reporting mechanisms for product initiatives and communicate progress to leadership
Identify product timeline risks and develop mitigation plans
Serve as primary Product contact for Technology teams and external vendors during product integrations
Monitor third-party supplier API integrations against business and operational requirements
Lead business validation of integrations and enhancements, including booking flows, pricing, confirmations, cancellations, and customer experience
Manage vendor certification through business testing, progress tracking, and scenario completion before production release
Coordinate issue identification, prioritization, and resolution during testing and certification
Plan and coordinate rollouts of products, supplier integrations, and enhancements
Deliver training and knowledge-transfer sessions for Sales, Operations, Customer Service, and other internal teams
Monitor released products and integrations, gather business-user feedback, and drive continuous enhancements
Own business-side product implementations to ensure validation, launch success, business alignment, and customer satisfaction

Requirements

What you’ll need

3+ years of experience in product and operations within the travel industry
Experience working with related sourcing technologies and connectivity is a plus
Bachelor’s degree in Business, Travel and Tourism, Hospitality, or related field
MBA or equivalent experience is a plus
Ability to build, foster, and maintain relationships with hotel, sightseeing, and transportation partners
Personnel management ability
Strong analytical mindset with the ability to leverage data and metrics to drive decision-making
Proven ability to manage multiple projects and stakeholders simultaneously
Excellent verbal and written communication skills with the ability to clearly convey complex ideas and align teams
Demonstrated ability to identify sales and operational bottlenecks, propose solutions, and drive them to completion
Familiarity with project management tools and processes
Strong interpersonal skills with a track record of working effectively across functions and teams
Experience in a high-growth tech or product-led company is preferred
Familiarity with product lifecycle management (PLM) tools and methodologies is preferred
Experience working in a SaaS or B2B product environment is preferred
Knowledge of agile development frameworks is preferred
Candidates must reside in Tennessee and be able to meet the Nashville in-office requirement

Benefits

Comp & perks

Generous PTO Package
Bonus and Incentive Plans
Medical, Dental, and Vision Insurance including Optional HSA
Employer sponsored Life and AD&D Insurance
Voluntary Life and AD&D Insurance
Voluntary Short-term/Long Term disability Plan
EAP - Employee Assistance Program
401 (k) with Employer-Match
Work Away from Primary Location
Familiarization Trips (Get paid to experience our vacations!)
Employee and Family/Friend Travel Discounts
Corporate Discounts through Working Advantage
Employee Referral Bonus Program
Cross-Departmental and Advanced Training Opportunities
Anniversary, Birthday, and Recognition Perks
Years of Service Awards
Annual Reimbursements for Home Office (office expenses, phone, internet)