Railbookers Group

Product Operations

• Ensure products and services are optimized from booking, confirmation, and delivery perspectives
• Monitor key functionalities and suppliers daily
• Manage relationships with product and technology suppliers
• Lead initiatives to enhance hotels, sightseeing, transportation, and rail services through process, technology, and vendor-management improvements
• Collaborate with Product Development, Operations, Guest Experience, Product, Software Engineering, and Customer Success teams
• Track and analyze product performance metrics and provide insights for decision-making and prioritization
• Ensure operational readiness for new product launches, including documentation, training, and internal communications
• Identify vendor and operational bottlenecks and propose efficiency improvements
• Gather stakeholder feedback and align strategic initiatives
• Develop and maintain reporting mechanisms for product initiatives and communicate progress to leadership
• Identify product timeline risks and develop mitigation plans
• Serve as primary Product contact for Technology teams and external vendors during product integrations
• Monitor third-party supplier API integrations against business and operational requirements
• Lead business validation of integrations and enhancements, including booking flows, pricing, confirmations, cancellations, and customer experience
• Manage vendor certification through business testing, progress tracking, and scenario completion before production release
• Coordinate issue identification, prioritization, and resolution during testing and certification
• Plan and coordinate rollouts of products, supplier integrations, and enhancements
• Deliver training and knowledge-transfer sessions for Sales, Operations, Customer Service, and other internal teams
• Monitor released products and integrations, gather business-user feedback, and drive continuous enhancements
• Own business-side product implementations to ensure validation, launch success, business alignment, and customer satisfaction

Product Operations Manager