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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in project management and implementation processes, effectively managing stakeholder communications and timelines. Proficient in utilizing customer record systems and improving operational processes to support organizational growth.
Highest-signal resume keywords
Project ManagementImplementation ExperienceStakeholder ManagementJIRA ExperienceSalesforce Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationProject ManagementProcess ImprovementHCM ExperienceHR Tech Experience
Soft Skills
PrioritizationCommunicationCollaborationCuriosityProblem-Solving
Tools & Technologies
JIRAHubspotSalesforce
Industry Keywords
Customer SuccessStakeholder EngagementBest PracticesCustomer Onboarding
About the role
Key responsibilities & impact- Support external clients and internal teams in the implementation of Rain for new and existing customers
- Scope customer needs and requests during implementations
- Project manage the implementation process end-to-end to meet customer timelines and goals
- Communicate implementation changes and updates to stakeholders
- Configure and implement customers according to best practices
- Partner with Sales and Customer Success to drive timely, organized implementations
- Escalate issues to stakeholders as necessary
- Collaborate with Product and Engineering to troubleshoot customer issues and provide product feedback
- Support development and documentation of processes and best practices
- Identify opportunities to improve existing processes and support Rain’s growth
Requirements
What you’ll need- 2+ years of relevant implementation or onboarding experience
- 1+ year in a customer facing role managing stakeholders and timelines
- Strong project management and prioritization skills
- Demonstrated ability to manage multiple projects at once without compromising
- Experience working with JIRA, Hubspot, Salesforce, and similar systems of customer record
- Experience with HCM and HR Tech preferred
- General curiosity and desire to learn
- Legally authorized to work in the United States
- Must not require employment visa sponsorship now or in the future
Benefits
Comp & perks- Flexible PTO
- Medical, Dental, Vision, Life, Disability coverage
- Parental leave
- Monthly stipend
- Equity options
- Competitive salaries