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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong verbal and written communication skills while providing customer support, ensuring adaptability and proficiency in handling diverse customer needs. Complies with security guidelines and understands the importance of monitoring KPIs to enhance customer experience.
Highest-signal resume keywords
Customer Support ExperienceStrong Verbal Communication SkillsProficiency In Microsoft OfficeActive Listening SkillsKnowledge Of LGPD Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Written Communication SkillsAdaptability To ChangeInterpersonal SkillsEmpathyProactive Approach
Industry Keywords
Customer ExperienceConflict MediationKPI MonitoringSecurity GuidelinesBrazil's General Data Protection Law
About the role
Key responsibilities & impact- Provide customer support via voice and text, with speed and quality
- Demonstrate strong verbal and written communication skills, adjusting tone of voice to enhance the customer experience
- Practice active listening and reading during interactions, interpreting customer needs
- Understand processes, ensuring proficiency in solutions and flexibility in handling requests
- Mediate conflicts and collaborate with internal teams to identify the best solutions
- Monitor the KPIs established by the Company
- Comply with security guidelines and Brazil’s General Data Protection Law (LGPD)
Requirements
What you’ll need- High school diploma
- Availability to work varying schedules and shifts
- Proficiency in Microsoft Office
- Strong communication and writing skills
- Adaptability to change
- Proactive and dynamic approach
- Strong interpersonal skills and empathy
- Currently pursuing a college degree is a plus
- Online customer service experience is a plus
Benefits
Comp & perks- Inclusive workplace welcoming people of all sexual orientations, gender identities, races, ethnicities, and ages, with or without disabilities
- Remote work