Customer Activation Manager – Accounts Receivable

Ramp

. Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update accounting records .

Posted 11/2/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $121,000 - $184,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and onboarding, with a strong focus on leading post-sale implementations and workflow adoption. Proficient in mapping finance workflows and communicating effectively with finance stakeholders and cross-functional partners.

Highest-signal resume keywords

Customer Success ExperiencePost-Sale Implementation LeadershipFinance Workflow MappingClear Communication with StakeholdersExperience with Accounting Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow AdoptionAccounts ReceivableInvoicingBillingCollectionsCash ApplicationPayment MatchingProcess ImprovementDocumentationProblem Resolution

Soft Skills

Clear CommunicationCollaborationOwnershipAdaptabilityCustomer Focus

Tools & Technologies

Accounting SoftwareERP Integrations

Industry Keywords

Customer-Facing RoleFinance SoftwareAccounting IntegrationInvoice-to-Cash ProcessOnboarding Practices

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update accounting records
Choose a practical first workflow with the customer and lead the plan from setup through first use, training, and repeat adoption
Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines
Identify and resolve adoption blockers
Escalate payment-matching or accounting integration issues with clear evidence and context
Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process
Document customer learnings in reusable discovery, onboarding, and handoff practices

Requirements

What you’ll need

Roughly 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role
Personally led post-sale implementation or workflow adoption from discovery through first use and continued use
Ability to map a finance workflow, identify manual handoffs or blockers, and create a practical customer plan
Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and thoughtful escalation
Comfort working without a mature playbook and improving the process for future customers
Direct experience with accounts receivable, invoicing, billing, collections, cash application, or payment matching is a nice-to-have
Familiarity with accounting software, ERP integrations, or accounting-system handoffs is a nice-to-have
Experience in finance software or finance-led customer implementations is a nice-to-have

Benefits

Comp & perks

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (United States)
One Medical annual membership (United States)
401(k), including employer match on contributions made while employed by Ramp (United States)
Fertility HRA (up to $10,000 per year) (United States)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (United States)
Pet insurance (United States)
In-office perks: lunch, snacks, drinks, and more (United States)
Relocation expense coverage to NYC or SF, if needed (United States)
Group medical, dental, and vision coverage through Sun Life (Canada)
Life, AD&D, and disability coverage (Canada)
Fertility drug coverage (up to $4,000 lifetime) (Canada)
Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
Parental leave up to 16 weeks or 8 weeks at 100% pay, with additional time available at reduced pay (Canada)
Employee Assistance Program and virtual care through Lumino Health (Canada)
Private medical insurance through Freedom Elite (United Kingdom)
Virtual GP and at-home care via eMed x Livi (United Kingdom)
Workplace pension through Penfold, with salary sacrifice option (United Kingdom)
Parental leave up to 16 weeks or 8 weeks at 100% pay, with additional time available at reduced pay (United Kingdom)