Customer Activation Manager – AI Spend

Ramp

. Lead customer discovery and implementation planning, including provider connections, prerequisites, owners, usage visibility, first-use milestones, and adoption follow-through.

Posted 10/30/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $121,000 - $184,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical customer success and implementation planning, with a strong ability to communicate effectively across technical and finance stakeholders. Proficient in managing AI provider integrations and ensuring sustained adoption through structured workflows and playbooks.

Highest-signal resume keywords

Technical Customer SuccessAPI Documentation ReadingAI Provider IntegrationPost-Sale ImplementationCommunication with Stakeholders

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Account ManagementImplementation PlanningAI Spend ControlsModel RoutingToken UsageAPI-Key GovernanceTroubleshooting StepsCustomer GuidanceUsage VisibilityFirst-Use Milestones

Soft Skills

Problem SolvingEffective CommunicationCollaborationAdaptabilityCustomer Focus

Tools & Technologies

AI GatewaysRouter ProductIntegration ToolsCustomer Success PlatformsImplementation Playbooks

Industry Keywords

AI Spend ManagementCustomer-Facing RoleDeveloper-Facing SoftwareTechnical SolutionsSales Coordination

About the role

Key responsibilities & impact

Lead customer discovery and implementation planning, including provider connections, prerequisites, owners, usage visibility, first-use milestones, and adoption follow-through.
Read API documentation and request/response evidence to investigate setup issues such as credentials, permissions, usage limits, model selection, and product behavior.
Help technical and finance stakeholders understand AI usage, costs, and governance choices in language each group can act on.
Coordinate with Sales, Customer Success, Technical Solutions, Product, and Engineering on deeper Router integrations or issues that require code-level work; give customers a clear owner and next step.
Guide customers from a working connection to a useful usage-review or governance workflow, and verify that the workflow is used after launch.
Capture recurring questions and failure patterns in customer guidance, troubleshooting steps, and internal playbooks.
Help build the implementation playbook for Ramp's early AI Spend Management and Router product motion.

Requirements

What you’ll need

Roughly 4+ years of relevant experience in technical customer success, technical account management, implementations, solutions consulting, or a related customer-facing role; level is flexible based on experience.
Experience owning technical customer launches from handoff through verified first use and sustained adoption.
Ability to read API documentation and reason through request/response evidence, authentication, permissions, and integration issues; production coding is not required for this role.
Working knowledge of multiple AI providers and the customer tradeoffs around capabilities, cost, latency, reliability, usage limits, and data handling.
Ability to communicate credibly with developers or AI administrators and plainly with Finance leaders, keeping both aligned on the launch plan.
Comfort solving unfamiliar problems, escalating with useful evidence, and building a repeatable process in a changing product environment.
Experience with AI gateways, model routing, provider integrations, token usage, AI spend controls, or API-key governance.
Post-sale implementation experience at an AI-first or developer-facing software company.
Coding literacy or experience partnering with Solutions or Engineering teams on customer integrations.

Benefits

Comp & perks

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Offers equity
Offers commission
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option