Enterprise Customer Activation Manager – Bill Pay, Procurement

Ramp

. Lead enterprise customers through end-to-end onboarding of Ramp Bill Pay and Procurement .

Posted 9/15/2026full-timeNew York City • California • United StatesMid-LevelSenior💰 $115,000 - $212,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding for AP and Procurement solutions, with strong project management and communication skills. Capable of identifying customer needs, troubleshooting issues, and providing actionable feedback to enhance product offerings.

Highest-signal resume keywords

Customer Success ExperienceProject Management SkillsVerbal And Written Communication SkillsExperience With Accounting SystemsAbility To Anticipate Customer Needs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AP WorkflowsProcurement Best PracticesVendor ManagementApproval LogicInvoice ProcessingProduct RolloutsTroubleshootingPerformance MetricsProduct KnowledgeImplementation Experience

Soft Skills

Time ManagementProactive OutreachCustomer EducationProblem SolvingAdaptability

Tools & Technologies

NetSuiteQuickBooksXeroSageERP/AP Modules

Industry Keywords

Financial ServicesFintechSaaS ImplementationsHigh-Growth Startup

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Lead enterprise customers through end-to-end onboarding of Ramp Bill Pay and Procurement
Educate customers on AP workflows, procurement best practices, approval logic, vendor management, and policy configuration
Identify implementation blockers and reinforce the value of adopting Ramp’s AP and Procurement solutions
Understand customers’ AP, purchasing, and approval processes; identify pain points and recommend improvements
Guide customers toward optimized product rollouts
Develop deep expertise in Ramp’s Bill Pay and Procurement capabilities, integrations, vendor onboarding, approval routing, purchase requests, and invoice processing
Troubleshoot customer issues and partner with Product and Engineering on gaps, solutions, and workarounds
Provide structured customer feedback to Product for roadmap prioritization
Manage multiple customer activations, timelines, communications, follow-ups, and proactive outreach

Requirements

What you’ll need

5+ years of experience in Customer Success or implementations for products supporting AP and/or Procurement functions
Strong project management and time management skills
Excellent verbal and written communication skills
Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose solutions
Ability to quickly learn a product deeply and articulate the rationale behind product decisions
Strong record of meeting or exceeding performance metrics
Ability to anticipate customer needs and proactively position product capabilities
Comfort operating in a fast-paced, high-growth environment with evolving processes
Experience with accounting systems such as NetSuite, QuickBooks, Xero, Sage, or ERP/AP modules (nice to have)
Background in financial services, Fintech, or SaaS implementations (nice to have)
Experience at a high-growth startup (nice to have)

Benefits

Comp & perks

Offers equity
Offers commission with a 70/30 split
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental and vision insurance coverage for employees, with partial dependent coverage (United States)
One Medical annual membership (United States)
401(k) with employer match (United States)
Fertility HRA up to $10,000 per year (United States)
Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (United States)
Pet insurance (United States)
In-office lunch, snacks, drinks, and more (United States)
Relocation expense coverage to NYC or SF (United States)
Group medical, dental, and vision coverage through Sun Life (Canada)
Life, AD&D, and disability coverage (Canada)
Fertility drug coverage up to $4,000 lifetime (Canada)
Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay (Canada)
Employee Assistance Program and virtual care through Lumino Health (Canada)
Private medical insurance through Freedom Elite (United Kingdom)
Virtual GP and at-home care via eMed x Livi (United Kingdom)
Workplace pension through Penfold, with salary sacrifice option (United Kingdom)
Parental leave up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay (United Kingdom)