Fraud Operations Manager

Ramp

. Manage and continue building a team of Fraud Operations Specialists who manage and review alerts, conduct investigations, and recover funds through right-sized coverage and meeting service level agreements (SLA) .

Posted 11/4/2026full-timeNew York City • New York • United StatesSeniorLead💰 $155,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in risk management, particularly in fraud detection and prevention, while effectively leading and developing teams. Proficient in leveraging data analytics and integrating AI to enhance operational efficiency and improve fraud management processes.

Highest-signal resume keywords

Risk ManagementTeam BuildingProcess DevelopmentFraud DetectionData Analytics

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fraud OperationsInvestigative SkillsCritical ThinkingAI IntegrationPayment Fraud ManagementRegulation E ComplianceNACHA ComplianceVisa Core RulesProcess ImprovementCustomer Escalation Handling

Soft Skills

Excellent CommunicationLeadershipCollaborationProblem SolvingAdaptability

Tools & Technologies

ZendeskRetool

Industry Keywords

Consumer CardsCorporate CardsSmall Business CardsPaymentsInvoicesLendingFraud PreventionRisk StrategyOperational EfficiencyHigh Growth Startups

About the role

Key responsibilities & impact

Manage and continue building a team of Fraud Operations Specialists who manage and review alerts, conduct investigations, and recover funds through right-sized coverage and meeting service level agreements (SLA)
Develop a deep understanding of Ramp’s risk management policies across underwriting, payments, transactions, credit limit changes, and collections
Partner with Product, Engineering, and Data Science teams to build risk tooling that increases operational efficiency
Partner with risk strategy teams to create a closed-loop process that enhances policies and procedures
Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
Research emerging fraud trends to innovate on Ramp’s decisioning systems and policies
Coordinate and respond to incidents through on-call duties as needed, including customer escalations or sensitive case handling
Partner with Customer Support to educate teams and create awareness of fraud prevention best practices and social engineering attempts
Build and lead a Fraud Operations Specialist team supporting fraud detection and prevention across Ramp’s products

Requirements

What you’ll need

Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud
Minimum 2 years of experience building and managing teams
Strong background in process development and improvement
Investigative and critical thinking skills
Excellent written and verbal communication skills
Experience integrating AI into your daily work
Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
Experience with Regulation E, NACHA & Visa Core rules and regulations
Experience with Zendesk and Retool
Experience in high growth startups

Benefits

Comp & perks

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Equity offer