KYB Operations Lead

Ramp

. Line-manage and develop UK operators through prioritisation, 1:1s, performance management, and development .

Posted 10/26/2026full-timeLondon • United KingdomSenior💰 £95,000 - £130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing UK onboarding operations within regulated entities, with a strong focus on compliance with UK financial regulations and effective communication with stakeholders. Proven ability to lead teams, optimize processes, and utilize AI tools to enhance operational efficiency.

Highest-signal resume keywords

5+ Years In KYB / Onboarding / Financial-Crime OperationsPractical Knowledge Of UK Regulatory FrameworkExperience With Card-Issuing And Payments PartnersLine Management Of Operators Or AnalystsSafeguarding / Client-Money Reconciliation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Metrics ReportingDecision-Making On Complex CasesProcess ImprovementCustomer Due DiligenceWriting Requirements For Product Teams

Soft Skills

Clear Written CommunicationStrong Judgement

Tools & Technologies

AI Tools

Industry Keywords

UK FintechEMIPIMLRs 2017JMLSG GuidanceFCA ExpectationsOnboardingBaaS

About the role

Key responsibilities & impact

Line-manage and develop UK operators through prioritisation, 1:1s, performance management, and development
Own queue management and resourcing for UK onboarding
Make final first-line decisions on complex cases involving ownership structures, EDD, PEP and adverse-media outcomes
Own escalations with card-issuing and payments partners and convert fixes into repeatable playbooks
Run customer-facing onboarding communications
Define and report operational metrics including caseload, time to close, and handling time
Identify and remove operational friction with Product and Engineering
Build consistent, evidenced 1LoD decision standards
Provide hands-on backup for UK safeguarding, including daily reconciliations and investigating breaks
Manage day-to-day UK onboarding operations for Ramp's regulated entities and card-issuing and payments partners

Requirements

What you’ll need

5+ years in KYB / onboarding / financial-crime operations at a UK fintech, EMI, PI or bank
Practical working knowledge of the UK regulatory framework for EMIs/PIs: MLRs 2017, JMLSG guidance, and FCA expectations for customer due diligence
Strong judgement on complex business customers: multi-layer ownership, overseas parents, trusts, PEPs, and knowing when to escalate
Clear written communication, both with customers and in documented case decisions
Demonstrated use of AI tools in day-to-day work, with concrete examples
A bias to fix the process rather than just work the queue
Line management of operators or analysts strongly preferred
Experience working with card-issuing, BaaS or payments partners on onboarding
Safeguarding / client-money reconciliation experience
Writing requirements for Product and Engineering teams
EU onboarding experience or a second European language
Based in the UK or willing to relocate to the UK

Benefits

Comp & perks

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Equity