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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading technical consulting teams and managing post-sales implementations for large enterprise accounts, with a strong focus on ERP and financial systems. Capable of making strategic decisions in high-stakes environments while fostering collaboration across multiple functions.
Highest-signal resume keywords
Technical ConsultingSolutions ArchitecturePost-Sales ImplementationERP And Financial SystemsExecutive-Grade Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ImplementationSolution DesignAPI IntegrationSSO/HRIS IntegrationCore Accounting WorkflowsCapacity ForecastingKPI ManagementTechnical Solution AssessmentOperating Model DevelopmentTeam Management
Soft Skills
Judgment In AmbiguityOwnershipDecision-MakingCollaborationLeadership
Industry Keywords
FintechSpend ManagementAP AutomationBig 4Systems Integrator
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead and grow the Strategic Technical Consulting team
- Own post-sales technical implementation for Ramp's largest accounts
- Co-own activation milestones with Customer Activation
- Serve as the terminal escalation point for complex technical and delivery challenges
- Define the Strategic delivery model, including scoping, solution design review, staffing, capacity, and quality standards
- Forecast capacity, balance workload, and manage KPIs including time-to-value, go-live rate, escalation volume, adoption, and expansion attach
- Partner with Customer Activation, Strategic CSM and AM, Sales, Product, Engineering, and GTM Ops
- Turn strategic customer insights into product influence
- Make sound decisions in ambiguous, high-stakes situations and teach the team to do the same
Requirements
What you’ll need- 5+ years in technical consulting, solutions architecture, implementation, or professional services, with substantial time on enterprise or strategic accounts
- 2-3+ years managing individual contributors and owning team-level outcomes
- Proven track record owning post-sales implementation for large, complex customers
- Deep fluency in ERP and financial systems, APIs, SSO/HRIS integrations, and core accounting workflows
- Ability to assess and guide technical solution design at enterprise complexity
- Experience building the operating model between two functions
- Executive-grade communication
- Demonstrated judgment in ambiguity and a bias toward ownership
- Experience at an ERP or financial systems vendor or in a Big 4/systems integrator implementation practice preferred
- Background in fintech, spend management, or AP automation preferred
- Experience standing up or scaling a technical consulting/professional services function preferred
- Experience managing managers or team leads preferred
Benefits
Comp & perks- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
