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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong quantitative reasoning and customer curiosity to identify and solve operational problems, while effectively collaborating with cross-functional teams to enhance customer experience and operational efficiency. Proficient in building practical tools and automations, including AI-assisted solutions, to streamline workflows and improve reliability.
Highest-signal resume keywords
Quantitative ReasoningCustomer Experience ImprovementAI Tools UtilizationCross-Functional CollaborationOperational Readiness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisProcess ImprovementAutomation DevelopmentInternal Tool BuildingAPI UsageLow-Code PlatformsFinancial Products KnowledgeProduct ManagementBusiness OperationsOperational Metrics Definition
Soft Skills
Strong CommunicationCustomer CuriosityResourcefulnessReceptiveness to FeedbackPractical Judgment
Tools & Technologies
AI-Assisted SolutionsInternal ToolsAutomation ToolsLow-Code PlatformsAPIs
Industry Keywords
BankingPrivate EquityConsultingStartup EnvironmentProduct Management
About the role
Key responsibilities & impact- Own a defined customer or operational problem from investigation through execution and measurement
- Establish baselines and follow through until the customer experience improves
- Combine customer conversations, operational observations, and data to identify underlying recurring problems
- Size opportunities, compare tradeoffs, and make recommendations about process changes, automation, or product investments
- Build practical tools and automations, including AI-assisted solutions, to reduce repetitive work and improve reliability
- Validate outputs and measure whether users benefit
- Own operational readiness, internal enablement, feedback collection, and post-launch follow-through
- Define metrics, establish owners, resolve dependencies, communicate decisions, and keep work moving across teams
- Collaborate with Product, Engineering, Design, Data, and customer-facing teams
- Support product areas including Bill Pay, Procurement, Travel, Spend Management, Risk, Growth, Accounting, and Mobile
Requirements
What you’ll need- 2-6 years experience in banking, private equity, consulting, or product management or business operations roles at a demanding startup
- Record of taking personal ownership and delivering outcomes beyond the initial analysis or recommendation
- Strong quantitative reasoning; ability to work with messy data, check assumptions, and translate findings into decisions
- Customer curiosity and practical judgment in prioritizing important problems
- Willingness and instincts to speak with customers when something is unclear
- Strong communication skills and ability to earn trust across technical and business teams
- Resourcefulness, receptiveness to feedback, and ability to learn unfamiliar subjects quickly
- Experience using AI tools to build something or improve a workflow, with a thoughtful approach to checking quality
- Comfortable working in-person at the NYC HQ at least 2 days/week
- Experience building internal tools, using APIs, or low-code platforms (nice to have)
- Experience working with financial products or shipping software with AI assistance (nice to have)
- Ability to relocate to the broader NYC area upon offer acceptance, if not currently located there
Benefits
Comp & perks- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option