Product Operations Specialist – Procurement

Ramp

. Build and scale workflows enabling customers to manage procurement processes with speed, accuracy, and control .

Posted 9/23/2026full-timeUnited StatesMid-LevelSenior💰 $128,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Product Operations and Management, leveraging AI tools to enhance procurement processes and customer experiences. Skilled in translating customer feedback into actionable product requirements while driving operational improvements and managing complex workflows.

Highest-signal resume keywords

Product Operations ExperienceAI Tool ProficiencyData Analysis SkillsProcurement Workflow KnowledgeCustomer Feedback Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementProcess ImprovementData AnalysisWorkflow AutomationRequirements TranslationSpend ManagementFinancial OperationsSupport Trend AnalysisRelease ManagementOperational Process Development

Soft Skills

Problem SolvingPrioritizationCommunicationCollaborationAdaptability

Tools & Technologies

AI ToolsClaude CodeB2B SaaS Platforms

Industry Keywords

ProcurementCustomer ExperienceNPSAlpha to GA LaunchInternal Enablement

About the role

Key responsibilities & impact

Build and scale workflows enabling customers to manage procurement processes with speed, accuracy, and control
Improve requester and approver experiences through data, customer feedback, and partnership with customer-facing internal teams
Contribute to Product Operations process improvement and product building
Use AI tools to improve release management, collect customer feedback, and enable internal teams to support customers and troubleshoot issues
Reduce customer friction, measured by support tickets per active user and customer NPS
Own the voice-of-customer loop for Procurement by capturing, analyzing, and prioritizing feedback from CX, Sales, and direct customer channels
Partner with Product, Engineering, and Design to translate customer feedback into actionable product requirements and specs
Own launch operations for new Procurement features from Alpha to GA, including AI-native experiences
Ship product improvements, UX fixes, and paper cuts using AI tools
Use AI to automate processes and build products that help teams ship faster while maintaining a high quality bar
Build scalable operating systems for release readiness, internal enablement, supportability, and issue escalation across Procurement workflows

Requirements

What you’ll need

3+ years in product operations, product management, or a customer-facing analytical role supporting B2B SaaS
Experience with procurement, intake and approval workflows, spend management, or financial operations preferred
Proficiency using data to size opportunities and analyze adoption, support trends, payment flow performance, and customer friction
Ability to translate qualitative feedback into crisp requirements and operational processes
Comfort working in ambiguous, technically complex spaces and driving clarity across multiple stakeholders
Strong problem solving, prioritization, and communication skills; bias to ship improvements quickly and measure impact
Experience using AI tools (e.g., Claude Code) to accelerate your work and directly make product improvements
Minimum of 2 years of professional work in product management, product operations, or strategy & operations roles required by the application form
Comfortable working in-person at the NYC HQ at least 2 days/week

Benefits

Comp & perks

Offers Equity
Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option
Additional parental leave time available at reduced pay