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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product operations and management, with a strong focus on analyzing customer feedback and translating it into actionable product requirements. Proficient in using data analytics and AI tools to enhance product performance and operational efficiency.
Highest-signal resume keywords
Product OperationsData AnalysisSQL ProficiencyAI Tool UtilizationCross-Functional Initiative Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementAnalytical SkillsRoot Cause InvestigationOperational Process DevelopmentTechnical Programming (Python, Java, React)
Soft Skills
Excellent Communication SkillsStrong Prioritization Skills
Tools & Technologies
Low-Code ToolsRetoolAI Tools
Industry Keywords
B2B SaaSFintechBusiness TravelExpense ManagementTravel Technology
Tech Stack
Tools & technologiesJavaPythonReactSQL
About the role
Key responsibilities & impact- Own the voice-of-customer loop for Travel by capturing, analyzing, and prioritizing feedback
- Partner with Product, Engineering, and Design to translate feedback and operational insights into product requirements and roadmap priorities
- Build product analytics to identify opportunities to improve adoption, booking success, policy compliance, supportability, quality, and traveler experience
- Own launch operations for Travel features from alpha through general availability
- Manage release readiness, documentation, internal enablement, and feedback loops
- Ship UX fixes and operational tooling using AI and low-code tools
- Design and improve operating systems for issue escalation, incident management, release readiness, supportability, and internal communication
- Identify and automate manual processes to improve consistency and reliability
- Manage operational relationships with travel partners and vendors
- Monitor partner performance, surface issues, and support joint improvement plans
- Become a subject-matter expert in the end-to-end Travel customer experience
- Contribute to systems and tooling that enable Ramp's Product and Engineering organizations to scale
Requirements
What you’ll need- 3+ years of experience in product operations, product management, strategy and operations, consulting, or a customer-facing analytical role
- Experience ideally supporting B2B SaaS or fintech products
- Experience driving complex, cross-functional initiatives from problem identification through execution and measurement
- Strong analytical skills and experience using data to size opportunities, assess product performance, and identify customer friction
- SQL proficiency preferred
- Experience translating qualitative and quantitative customer feedback into product recommendations, requirements, and operational processes
- Track record of investigating root causes and developing durable solutions
- Comfort operating in ambiguous and technically complex environments
- Excellent written and verbal communication skills
- Strong prioritization skills and ability to ship improvements quickly while measuring impact
- Experience using AI tools to accelerate analysis, automate workflows, or improve product and operational experiences
- Experience with business travel, expense management, travel booking, or travel technology is a nice-to-have
- Experience working with external partners or vendors is a nice-to-have
- Experience with Retool or other low-code tooling platforms is a nice-to-have
- Experience in management consulting is a nice-to-have
- Technical programming experience such as Python, Java, or React is a nice-to-have
- Comfortable working in-person at the New York office at least 2 days/week
Benefits
Comp & perks- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
- Offers Equity