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About the role
Key responsibilities & impact- Build and run a high-performing team of 6-8 Account Managers
- Set the bar for culture, morale, and daily execution
- Engage directly with key customers and top accounts alongside the team
- Build trust and long-term customer partnerships
- Manage quota performance and pipeline generation across the team
- Hit spend activation, product activation, retention, and expansion goals
- Forecast and report team performance to senior leadership
- Hire and develop Account Managers through product, buyer persona, competition, and tooling training
- Run daily 1:1s, dissect call feedback, lead enablement sessions, and build career paths
- Refine team processes and tooling to improve output and efficiency
- Represent Account Management cross-functionally with Sales, CX, CSM, Risk, and Product
- Remove blockers and drive outcomes
Requirements
What you’ll need- Minimum 5 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record of exceeding goals
- New business or cross-sell/upsell experience mandatory
- Minimum 5 years building and leading account management or sales teams, with a track record of exceeding goal
- Prior success in fast-paced, results-oriented GTM environments, ideally at SaaS or AI companies
- A genuine passion for hiring, with a thoughtful approach to talent development
- Ability to articulate contractual, technical, and financial value to customers, including C-Suite and executive leaders
- Strong track record negotiating, structuring, and executing complex agreements
- Proficiency with data analytics tools (Salesforce, Looker, Excel)
- Strong collaboration and influencing skills, backed by excellent communication and presentation ability
- High agency and adaptability
- Desire and willingness to jump headfirst into complex, challenging problems
- Bachelor's degree from an accredited university (great to have)
Benefits
Comp & perks- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (United States)
- One Medical annual membership (United States)
- 401(k), including employer match on contributions made while employed by Ramp (United States)
- Fertility HRA (up to $10,000 per year) (United States)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay (United States)
- Pet insurance (United States)
- In-office perks: lunch, snacks, drinks, and more (United States)
- Relocation expense coverage to NYC or SF (if needed) (United States)
- Group medical, dental, and vision coverage through Sun Life (Canada)
- Life, AD&D, and disability coverage (Canada)
- Fertility drug coverage (up to $4,000 lifetime) (Canada)
- Group Retirement Plan with employer match (RRSP + DPSP) (Canada)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay (Canada)
- Employee Assistance Program and virtual care through Lumino Health (Canada)
- Private medical insurance through Freedom Elite (United Kingdom)
- Virtual GP and at-home care via eMed x Livi (United Kingdom)
- Workplace pension through Penfold, with salary sacrifice option (United Kingdom)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay (United Kingdom)