SMB Manager, Sales Development

Ramp

. Serve as a front-line manager for a team of Sales Development Representatives responsible for outbound prospecting and pipeline generation across Ramp’s SMB segment .

Posted 9/17/2026full-timeNew York City • New York • United StatesJuniorMid-Level💰 $158,400 - $242,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and leading high-performing Sales Development teams, with a focus on outbound prospecting, pipeline generation, and effective coaching strategies. Proficient in leveraging data analytics and AI tools to optimize sales processes and drive team performance.

Highest-signal resume keywords

Sales Development LeadershipOutbound Prospecting StrategyData Analytics ProficiencyAI Tool UtilizationQuota-Carrying Sales Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales DevelopmentPipeline GenerationQuota PerformanceCoaching StandardsAccount ResearchMessaging ExecutionTime ManagementObjection HandlingProcess ImprovementTeam Development

Soft Skills

CollaborationInfluencing SkillsCommunication SkillsPresentation SkillsMentorship

Tools & Technologies

SalesforceLookerExcelEmail Automation PlatformsCall Automation PlatformsClaudeOpenAI

Industry Keywords

SaaSGTM EnvironmentsSMB SegmentSales EnablementProspecting Resources

About the role

Key responsibilities & impact

Serve as a front-line manager for a team of Sales Development Representatives responsible for outbound prospecting and pipeline generation across Ramp’s SMB segment
Build and scale the SMB SDR function by evolving team operating rhythms, playbooks, coaching standards, and processes for an open-territory outbound motion
Oversee daily SDR activity, pipeline generation, and quota performance
Hire, onboard, and train new SDRs on Ramp’s products, buyer personas, competitive landscape, prospecting strategy, and tools
Develop and execute career-growth and leadership plans for direct reports
Provide daily 1:1 mentorship and coaching on time management, objection handling, prospecting tactics, active listening, and pipeline creation
Coach SDRs on multichannel outbound prospecting, account research, messaging, call execution, and AI tools
Partner with AEs and Sales and Marketing counterparts on pipeline-generation, territory, and prospecting initiatives
Report on team performance, pipeline health, and forecasts to senior leadership
Optimize systems, processes, enablement, and AI-supported workflows to improve team output and efficiency
Establish and maintain prospecting resources, best practices, and training materials
Represent the SMB Sales Development team cross-functionally with Sales, Marketing, Product, and other departments

Requirements

What you’ll need

Minimum of 2 years of quota-carrying sales experience as an individual contributor, with a proven, consistent track record exceeding goals
Minimum of 2 years of experience building and leading sales development teams with a proven track record of exceeding goal
Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
History of consistently performing above quota in an outbound sales environment
Passion and excitement for hiring, with a thoughtful approach to team planning and development
Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
Proficiency in data analytics tools, including Salesforce, Looker, and Excel
Familiarity with email and call automation platforms
High proficiency with AI tools such as Claude and OpenAI
Ability to incorporate AI tooling into prospecting, coaching, team workflows, and process improvement
Ability to leverage data to drive decisions, create systems, and identify process improvements
Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

Benefits

Comp & perks

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
One Medical annual membership
401(k), including employer match on contributions made while employed by Ramp
Fertility HRA (up to $10,000 per year)
Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
Pet insurance
In-office perks: lunch, snacks, drinks, and more
Relocation expense coverage to NYC or SF (if needed)
Group medical, dental, and vision coverage through Sun Life
Life, AD&D, and disability coverage
Fertility drug coverage (up to $4,000 lifetime)
Group Retirement Plan with employer match (RRSP + DPSP)
Employee Assistance Program and virtual care through Lumino Health
Private medical insurance through Freedom Elite
Virtual GP and at-home care via eMed x Livi
Workplace pension through Penfold, with salary sacrifice option