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Randoncorp

Full-Scope Customer Service Analyst – Focus on Data and Operational Performance

Randoncorp

. Monitor and analyze productivity, quality, customer experience, operational capacity, and customer service channel performance indicators.

Posted 10/26/2026full-timeCaxias do Sul • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills to monitor and analyze productivity, quality, and customer experience metrics while developing actionable insights for leadership decision-making. Proficient in data extraction, consolidation, and reporting using tools like Excel and Power BI to enhance operational efficiency.

Highest-signal resume keywords
Data AnalysisPerformance Indicator DevelopmentExcel ProficiencyPower BI ExperienceCustomer Service Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisPerformance Indicator DevelopmentExcel ProficiencyPower BI ExperienceSQL KnowledgePower Query KnowledgeReport PreparationRoot Cause AnalysisOperational Efficiency MetricsData Validation
Soft Skills
Strong Communication SkillsAnalytical MindsetProblem-Solving SkillsOrganizationCollaboration
Tools & Technologies
Power BIExcelZendeskDatabricksPower Query
Industry Keywords
Customer ExperienceOperational CapacityCustomer Service MetricsOmbudsman ProcessesContinuous Learning

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Monitor and analyze productivity, quality, customer experience, operational capacity, and customer service channel performance indicators.
  • Develop and provide reports, dashboards, and analyses to support leadership decision-making.
  • Identify trends, variances, and improvement opportunities through operational data analysis.
  • Conduct root cause analyses to support problem-solving and improve operational results.
  • Support management in tracking results, developing action plans, and monitoring the effectiveness of initiatives.
  • Extract, consolidate, process, and validate data from different systems.
  • Contribute to the development of indicators, metrics, and monitoring models for the Customer Relationship Center.
  • Maintain and support improvements to the systems and tools used by customer service teams.
  • Support analyses related to Ombudsman processes, critical requests, and regulatory matters.
  • Participate in the development and review of procedures, workflows, and operational standards.
  • Serve as a technical reference for information and indicators related to the Customer Relationship Center.

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Management Processes, Engineering, Statistics, Information Systems, or related fields.
  • Experience developing and analyzing performance indicators.
  • Intermediate or advanced Excel skills.
  • Experience preparing reports and executive presentations.
  • Strong analytical ability to interpret data and identify improvement opportunities.
  • Strong communication skills and the ability to translate information into practical business recommendations.
  • Organization, planning, and autonomy.
  • Experience with Power BI.
  • Knowledge of Databricks is a plus.
  • Experience with Zendesk is a plus.
  • Knowledge of SQL is a plus.
  • Knowledge of Power Query is a plus.
  • Experience in customer service operations is a plus.
  • Knowledge of customer service, customer experience, and operational efficiency metrics is a plus.
  • Familiarity with artificial intelligence applied to productivity and data analysis is a plus.
  • Experience automating reports and processing datasets is a plus.
  • Analytical, data-driven mindset.
  • Strong investigative and problem-solving skills.
  • Curiosity and commitment to continuous learning.
  • Organization and attention to detail.
  • Ability to turn data into insights that are relevant to the business.
  • Systems-level view of operations.
  • Collaborative approach.
  • Positive influence.
  • Ownership and accountability.
  • Focus on customer experience and results.