Randoncorp

Customer Support

• Assist customers who intend to cancel, withdraw from, or are experiencing difficulties continuing their consórcio plans
• Understand the reason for the request and analyze the information required to manage the case
• Identify and present suitable alternatives based on the customer’s circumstances, in accordance with the product’s options and rules
• Conduct negotiations and address objections using active listening, persuasive communication, and commercial insight
• Clearly explain the available alternatives, their terms, and their implications to customers
• Seek solutions that support customer retention and continued relationships
• Carry out or monitor the procedures required to implement the agreed solution
• Process cancellations when continued participation is not possible or desired, ensuring the customer receives proper guidance and that the process is completed correctly
• Record case details and outcomes in the operation’s systems
• Handle situations requiring greater analysis, negotiation, and autonomy
• Identify improvement opportunities based on customer interactions
• Work with other company departments as needed to support the resolution of requests
• Contribute to improving customer service workflows, procedures, and support materials
• Handle other requests and customer interactions through the Relationship Center, according to operational needs
• Assist customers and the sales network through written and telephone channels

Mid-Level Customer Service Analyst – Focus on Consórcio Retention and Negotiation

Ecommerce

• Lead the strategy and design of experiences for complex journeys involving customers, partners, consultants, franchisees, and internal users
• Drive end-to-end design initiatives, from problem definition through implementation and continuous improvement
• Plan and lead qualitative and quantitative research, interviews, usability testing, and behavioral analysis
• Define information architectures, user flows, interaction models, wireframes, and prototypes for apps, intranets, web platforms, and internal and partner tools
• Simplify business rules, regulatory requirements, integrations, and operational exceptions while ensuring clarity, security, accessibility, and experience continuity
• Influence roadmaps, prioritization, and MVP decisions in collaboration with Product, Technology, Data, and business teams
• Define and uphold experience principles, standards, heuristics, and quality criteria
• Lead the evolution and governance of the Design System across multiple products, brands, and channels
• Lead workshops, design critiques, and decision-making forums, supporting recommendations with research, data, metrics, and business rationale
• Monitor implementation quality and post-launch results, directing improvement and experimentation cycles
• Serve as a UX/UI technical reference, mentoring less experienced professionals and increasing digital experience maturity across the Rands ecosystem

Senior Digital Experience Analyst – UX/UI

Data Analyst

• Develop analyses, studies, and models to support strategic decisions across FP&A, Accounting, Finance, and Procurement
• Turn data into actionable insights, contributing to value creation and improved business performance
• Build dashboards, KPIs, and visualizations that facilitate performance monitoring and decision-making
• Apply analytics, modeling, and Artificial Intelligence techniques to identify trends, opportunities, and risks
• Develop AI-based automations and solutions to reduce operational tasks and increase team productivity
• Support the development of a data-driven culture by promoting analytical best practices and the efficient use of information
• Partner with different areas of the organization to understand business challenges and translate them into analytical solutions
• Ensure the quality, consistency, and reliability of information used in decision-making processes
• Contribute to strengthening the organization’s governance, predictability, and financial discipline

Senior Data Analyst – Analytics & AI

Strategy

• Monitor the development of credit risk indicators across portfolios and products, identifying trends, deviations, and mitigation opportunities.
• Conduct quantitative and qualitative analyses to assess portfolio quality and support decision-making.
• Develop and maintain management reports, dashboards, and analytical studies to track the performance and credit risk of operations.
• Support the development, validation, and monitoring of statistical models and credit risk assessment criteria.
• Evaluate the effectiveness of policies, decision engines, underwriting rules, and credit risk management strategies.
• Prepare studies on segmentation, concentration, customer behavior, and forward-looking scenarios.
• Participate in the review and enhancement of policies, processes, and internal regulations related to credit risk management.
• Contribute to strategic projects through technical analyses, business requirements, testing, and user acceptance activities.

Senior Credit Strategy Analyst – Credit Risk

Sales Development Rep

• Update and manage the sales pipeline through inbound and outbound initiatives
• Engage and qualify leads using consultative selling techniques
• Identify prospects’ needs and objections and develop conversion arguments, creating opportunities for Sales Representatives
• Contact leads by phone, WhatsApp, and email, using SPIN questions to understand their context
• Assist leads interested in consortium plans, classify and record them in the CRM, and schedule consulting meetings
• Conduct follow-ups, ensure the quality of scheduled meetings, and support sales funnel progression
• Record activities in the system and report routine activities to the manager
• Perform other sales-related activities

Junior SDR Analyst

• Conduct structured analyses of credit and collections portfolio performance, identifying trends, variances, risks, and improvement opportunities
• Monitor indicators related to credit origination, delinquency, recovery, losses, portfolio profitability, and efficiency
• Develop customer and portfolio segmentation studies to support credit, collections, renegotiation, and recovery strategies
• Evaluate current policies and strategies, proposing adjustments to operating parameters, decision-making workflows, approval authorities, and collections actions
• Monitor vintage, roll-rate, recovery, approval, over-30, over-60, over-90, and net-loss indicators
• Develop, automate, and enhance dashboards, executive reports, and analytical routines
• Analyze collections campaigns and recovery initiatives, assessing their effectiveness and financial return
• Prepare forecasts, simulations, and scenario analyses to support strategic planning and decisions regarding expansion, profitability, and risk
• Evaluate suppliers and partners within the credit and collections ecosystem
• Prepare executive presentations, technical opinions, and management materials for leadership, committees, and the executive board
• Implement action plans arising from internal and external audits