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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client relationship management, talent strategy development, and market trend analysis to drive business growth and enhance client satisfaction. Proficient in managing talent services sales processes, including product demonstrations and value proposition development, while supporting diversity, equity, and inclusion initiatives.
Highest-signal resume keywords
Client Relationship ManagementTalent Strategy DevelopmentMarket Trend AnalysisSales Process ManagementDiversity, Equity, and Inclusion Initiatives
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Talent AcquisitionClient Industry ResearchPerformance MeasurementClient Satisfaction MonitoringNeeds AssessmentProduct DemonstrationValue Proposition DevelopmentAccount ManagementService DiversificationStrategic Direction
Soft Skills
NegotiationMentoringCollaborationCommunicationProblem-Solving
Industry Keywords
Digital Talent ServicesClient ProgramsGlobal DeliveryTalent Market TrendsEmployee ExperienceLong-Term PartnershipsCross-Specialization TeamsBusiness GrowthClient ReviewsDEI Initiatives
About the role
Key responsibilities & impact- Act as an advisor within Digital account teams
- Negotiate new client contracts, renewals, extensions, and amendments
- Propose talent services and solutions as a total talent partner
- Provide input into Digital clients' talent strategy and lifecycle
- Work directly in client programs when required
- Research client industries and track labour and talent market trends
- Deliver talent insights, updates, and solutions aligned with clients' global needs and strategic direction
- Measure and monitor Digital client satisfaction
- Implement improvement plans to enhance client experience and drive long-term partnerships
- Conduct reviews with diverse Digital clients on performance, outcomes, and future talent solution needs
- Partner with internal cross-specialization teams on large-scale or global delivery and strategic initiatives
- Support long-term strategic objectives for business and sales growth, service diversification, and partnership opportunities
- Manage technical aspects of the Digital talent services and solutions sales process
- Conduct product demonstrations and needs assessments
- Develop value propositions emphasizing client DEI initiatives and employee experience improvements
- Manage independently small accounts or small business opportunities within own specialization
- Focus on cross-selling and/or new business within a market
- Train and mentor junior staff when applicable
Requirements
What you’ll need- In-depth understanding of business, financials, products/services, account needs, and assigned accounts
- Comprehensive knowledge of the market, competitors, industry trends, and multi-national or global talent market trends
- Understanding of labour, talent acquisition, development, and transition trends
- Ability to conduct client-industry research across multiple industries
- Ability to provide talent insights, updates, solutions, and strategic direction
- Ability to measure and monitor client satisfaction and implement improvement plans
- Ability to conduct client reviews covering performance, outcomes, and future talent solution needs
- Ability to partner with internal cross-specialization teams on large-scale, global delivery, and strategic initiatives
- Ability to support business and sales growth, service diversification, and partnership opportunities
- Ability to manage technical aspects of talent services and solutions sales processes, including product demonstrations, needs assessments, and value propositions
- Ability to address client DEI initiatives and employee experience improvements
- May train and mentor junior staff
Benefits
Comp & perks- Learning culture and career architecture framework
- Opportunities for personal and professional development
- Opportunity to think beyond the role
- Entrepreneurship and team spirit culture
- Mutual trust-focused work environment