Senior Project Manager

RapDev

. Take end-to-end ownership of ServiceNow engagements .

Posted 10/5/2026full-timeBoston • Massachusetts • United StatesSenior💰 $110,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive project management expertise with a focus on client engagement, stakeholder management, and team leadership. Capable of developing strategic program visions and ensuring successful service delivery through effective communication and risk analysis.

Highest-signal resume keywords

Project Management ExperienceStakeholder ManagementTeam LeadershipCustomer FocusServiceNow Engagements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProgram DevelopmentRisk AnalysisProject PlanningService Delivery

Soft Skills

CommunicationCollaborationCustomer Satisfaction

Tools & Technologies

ServiceNow

Industry Keywords

Client-Facing RoleEngineering Team ManagementProject MethodologiesBoston Area

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Take end-to-end ownership of ServiceNow engagements
Work with the sales team to develop Statements of Work
Work with engineers to translate Statements of Work into project plans
Work directly with customer stakeholders at all levels to execute engagements
Organize technology programs, projects, and activities in accordance with organizational goals
Create and manage long-term goals based on expanding customer requirements
Develop a program vision, roadmap, and operating plan with leadership
Develop evaluation methods to assess program strengths and identify areas for improvement
Write project plans to ensure uninterrupted service delivery
Manage an engineering team with diverse talents and responsibilities
Ensure customer satisfaction, quality, team-member performance, and customer training goals are met
Implement and manage changes and interventions to achieve project goals
Facilitate transparent communication with stakeholders regarding project issues and service decisions
Produce accurate and timely program-status reporting throughout the project lifecycle
Analyze risks and issues
Collaborate with the sales team on strategy

Requirements

What you’ll need

10+ years of project management experience in a client or customer-facing role
Proven stakeholder management skills
Proven experience managing a team of software engineers
Understanding of project management and delivery methodologies
Strong customer focus
Ability to work onsite in the Boston office Tuesday–Thursday each week
Must be located in or willing to relocate to the Boston area

Benefits

Comp & perks

100% Employee Healthcare Coverage (Medical, Dental & Vision)
Retirement Plan (5% 401k Match, IRA)
Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
Parental Leave
Hybrid Work Opportunities
Fitness & Commuter Subsidies available
Equity
SL & LT Disability