Customer Success Operations Specialist, Student

RapNet

. Set up and maintain Intercom Series, customer messages and automated follow-ups .

Posted 11/9/2026part-timeJerusalem • IsraelEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer journeys and workflows, utilizing tools like Intercom and Salesforce for performance tracking and reporting. Capable of leveraging AI tools to enhance task execution and improve operational efficiency while maintaining clear communication across teams.

Highest-signal resume keywords

Intercom ManagementSalesforce Dashboard DevelopmentCustomer Journey OrganizationAI Tool UtilizationData Reporting and Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisReportingProcess DocumentationPerformance TrackingWorkflow Coordination

Soft Skills

Organizational SkillsCuriosityClear Written CommunicationCollaborationProblem-Solving

Tools & Technologies

IntercomSalesforceAI ToolsSpreadsheets

Industry Keywords

Customer SuccessCustomer RetentionOnboardingEngagement

About the role

Key responsibilities & impact

Set up and maintain Intercom Series, customer messages and automated follow-ups
Build and improve Salesforce dashboards and reports to track performance and support follow-up
Organize customer journeys, handovers and team workflows
Coordinate customer tutorial videos with Product Marketing and other teams
Schedule recordings, track delivery and publish approved videos in the Help Center
Identify gaps and suggest and implement practical improvements
Test changes, check results and document processes
Use AI tools to speed up routine work and improve task execution
Work with the CX Director, Product Marketing and global teams to support onboarding, engagement and retention

Requirements

What you’ll need

Organized and curious, with a practical, hands-on approach
Confidence working with data, spreadsheets and reporting
Ability to turn an idea or brief into something the team can use
Confidence using AI tools to solve practical problems and explore better ways of working
Ability to check AI output and know when human judgment is needed
Clear written English
Ability to coordinate with colleagues across teams and locations
Experience with Intercom, Salesforce or similar tools is useful
Understanding of customer success and retention is useful
Relevant skills and regular weekly availability suitable for a student role

Benefits

Comp & perks

Flexible working arrangements
Flexibility in how part-time hours are arranged
Opportunity to coordinate some office time with the CX Director