RapNet

Customer Success Manager

• Set up and maintain Intercom Series, customer messages and automated follow-ups
• Build and improve Salesforce dashboards and reports to track performance and support follow-up
• Organize customer journeys, handovers and team workflows
• Coordinate customer tutorial videos with Product Marketing and other teams
• Schedule recordings, track delivery and publish approved videos in the Help Center
• Identify gaps and suggest and implement practical improvements
• Test changes, check results and document processes
• Use AI tools to speed up routine work and improve task execution
• Work with the CX Director, Product Marketing and global teams to support onboarding, engagement and retention

Explore Customer Success Operations Specialist, Student at RapNet. Review requirements and application details.

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Customer Success Operations Specialist, Student