Rarity Bioscience

Customer Success Manager

• Drive customer success, satisfaction, and growth across the US
• Build and maintain relationships with existing and potential clients
• Understand client business needs, provide relevant solutions, and maintain regular communication
• Provide technical, application, and product expertise
• Spend significant time in the lab solving customer-related problems and maintaining technical proficiency
• Conduct market research to identify potential clients, industries, and markets for expansion
• Prospect and generate leads through networking events, online research, and cold calling
• Lead and manage cross-functional projects
• Perform customer demos and beta tests on-site at customer locations
• Support customers with post-sales and technical questions
• Develop training materials and deliver customer training and application guidance
• Collaborate with the commercial team on business strategies and plans
• Identify emerging trends, market shifts, and competitor activities
• Support marketing plans and communication activities
• Drive and/or attend scientific conferences, symposia, trade shows, and industry events
• Stay current on academic, clinical, and industry trends, market conditions, and the competitive landscape
• Expand knowledge and network with key opinion leaders
• Liaise with marketing, product development, and operations teams
• Provide customer feedback to help refine products and services
• Support successful implementation, onboarding, long-term adoption, and account expansion of superRCA technology

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