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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client issue resolution, including booking modifications and cancellations, while effectively utilizing CRM systems. Possesses strong English proficiency and a solid understanding of the travel business and booking systems.
Highest-signal resume keywords
Client Issue ResolutionCRM System UtilizationEnglish ProficiencyTravel KnowledgeQuick Learning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
KindnessEmpathyStress-ResistancePolitenessResponsibility
Tools & Technologies
CRM SystemsInternal Databases
Industry Keywords
Travel BusinessBooking Systems
About the role
Key responsibilities & impact- Rapidly and effectively resolve client issues, including booking modifications, cancellations, and additional services requests
- Provide expert advice on bookings and products
- Communicate with suppliers, hotels, and clients via email and phone
- Utilize CRM systems and internal databases efficiently
- Complete the application assessment, HR interview, and one-minute internet speed test as part of the hiring process
Requirements
What you’ll need- English Proficiency: Upper Intermediate level (both spoken and written)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility
- Quick Learner: Ability to learn quickly and stay results-focused
- Tech Requirements: A functioning computer and microphone
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage
- Ability to work remotely on the stated schedule
Benefits
Comp & perks- Remote Work: Work from the comfort of your home
- Great Team: Join a young and active team of super specialists
- Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3
- Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend
- Perks: Enjoy corporate discounts on hotels and other services