RateHawk

Account Manager

• Expand and consolidate presence in the assigned territory.
• Maintain and develop relationships with signed partners, including tour operators, travel agencies, travel management companies, and OTAs, to increase their performance.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Follow up with existing and new partners to provide system training.
• Position the brand within the travel trade through product presentations and networking events.
• Address incident issues and ensure partner support.
• Oversee payments and ensure accuracy in transaction processing.
• Spend approximately 20% of working time on business trips, including client meetings, industry events, and other business-related events.
• Provide market and competitive environment analysis.
• Provide regular comprehensive reporting through CRM and internal systems.
• Maximize and develop API deals with potential and existing partners.

Manager

• Process group reservations promptly and accurately.
• Search for and book group accommodation options and additional services according to requests.
• Communicate with clients to understand their travel needs and preferences.
• Receive and process requests for hotels, other accommodation facilities, transport services, and group excursions worldwide.
• Negotiate and manage relationships with hotels and other service providers to secure favorable rates and terms.
• Create customized travel itineraries aligned with clients' interests and budgets.
• Address and resolve group booking issues and client complaints promptly.
• Provide partner support for cancellations, changes, relocations, and other post-booking cases.
• Oversee documentation.
• Integrate technology into reservation processes.
• Perform reporting and analysis.
• Plan for emergency responses.

Group Reservation Manager

• Maintain and develop collaborative relationships with existing and newly contracted partners, including tour operators, travel agencies, travel management companies, and online travel agencies, increasing partner performance and engagement.
• Collaborate with sales to identify, assess, and support growth opportunities in the defined territory, contributing expertise on market trends and partner needs.
• Conduct follow-up communications with current and prospective partners to provide system training and enhance platform understanding and utilization.
• Position and promote the client’s brand within the travel trade sector through product presentations and representation at relevant industry networking events.
• Advise on resolving incident-related matters affecting partners, facilitating support and timely communication between involved parties.
• Oversee payment-related processes, including transaction verification and control, and recommend improvements to payment-operation accuracy and integrity.
• Prepare and submit regular comprehensive reports using the client’s CRM and internal systems, providing analysis and insights on partner activities, market developments, and relevant metrics.

Account Manager

Group Reservation Manager

Junior Account Manager, Central and Eastern Europe