Customer Support Specialist – Modification Team LATAM

RateHawk

. Rapidly and effectively resolve client issues by helping clients and partners handle requests to cancel or change bookings through the CRM system.

Posted 10/8/2026full-timeRemote • Colombia, Peru, Ecuador, ArgentinaMid-LevelSenior💰 €600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in client communication and issue resolution, utilizing CRM systems to manage bookings and client interactions effectively. Possesses travel knowledge and a strong understanding of booking systems to enhance client advisory services.

Highest-signal resume keywords

CRM System UtilizationClient CommunicationTravel KnowledgeEnglish ProficiencyQuick Learning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

KindnessEmpathyStress-ResistancePolitenessResponsibility

Tools & Technologies

CRM SystemsInternal Databases

Industry Keywords

Travel BusinessBooking Systems

About the role

Key responsibilities & impact

Rapidly and effectively resolve client issues by helping clients and partners handle requests to cancel or change bookings through the CRM system.
Advise clients on bookings and products.
Communicate with suppliers, hotels, and clients via email and phone.
Utilize CRM systems and internal databases efficiently.
Participate in the application assessment, HR interview, internet speed test, and offer process.

Requirements

What you’ll need

English Proficiency: Upper Intermediate level (both spoken and written).
Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
Quick Learner: Ability to learn quickly and stay results-focused.
Tech Requirements: A functioning computer and microphone.
Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

Comp & perks

Remote Work: Work from the comfort of your home.
Great Team: Join a young and active team of super specialists.
Flexible Schedule: 2 days-on after 2-days off from 8 a.m. to 8 p.m. Colombia time.
Competitive Salary: Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI.
Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks: Enjoy corporate discounts on hotels and other services.