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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in group travel management, including negotiation with vendors and creating customized itineraries. Proficient in travel management software and knowledgeable about travel regulations and compliance.
Highest-signal resume keywords
Group Travel ManagementNegotiation SkillsTravel Management SoftwareAnalytical SkillsInterpersonal Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Group Reservations ProcessingTravel Itinerary CreationVendor ManagementTravel Regulations KnowledgeReporting and Analysis
Soft Skills
Organizational AbilitiesMultitaskingProblem-SolvingCommunication SkillsStress Resistance
Certifications & Qualifications
Bachelor's Degree in Business AdministrationBachelor's Degree in Hospitality Management
Industry Keywords
Concierge AgencyTravel Management Company (TMC)Destination Management Company (DMC)Tour OperatorRussian Federation Hotels
About the role
Key responsibilities & impact- Process group reservations promptly and accurately.
- Search for and book group accommodation options and additional services according to requests.
- Communicate with clients to understand their travel needs and preferences.
- Receive and process requests for hotels, other accommodation facilities, transport services, and group excursions worldwide.
- Negotiate and manage relationships with hotels and other service providers to secure favorable rates and terms.
- Create customized travel itineraries aligned with clients' interests and budgets.
- Address and resolve group booking issues and client complaints promptly.
- Provide partner support for cancellations, changes, relocations, and other post-booking cases.
- Oversee documentation.
- Integrate technology into reservation processes.
- Perform reporting and analysis.
- Plan for emergency responses.
Requirements
What you’ll need- Bachelor's degree in Business Administration, Hospitality Management, or a related field.
- Proven experience in group travel management, concierge agency, TMC, DMC or tour operator companies.
- Knowledge of the bases of hotels in Russian Federation and popular destinations.
- Strong negotiation and vendor management skills.
- Excellent knowledge of travel-related regulations and compliance.
- Proficient in travel management software and tools.
- Exceptional organizational and multitasking abilities.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of English on at least Upper-Intermediate level (both spoken and written).
- Ability to work under heavy load.
- Responsible, stress-resistant, attentive person.
Benefits
Comp & perks- Remote Work: Flexibility to work from anywhere.
- Competitive Compensation: Attractive base plus bonus structure.
- Corporate Exposure: Collaborate with leading global companies and manage travel for top executives.
- Professional Growth: Advance your career handling challenging, high-profile cases.
- Continuous Learning: Ongoing training, seminars, and opportunities to attend top industry events.
- Travel Perks: Take advantage of corporate rates and unique travel discounts worldwide.
