Channel Partner Manager

Ravelin Technology

. Lead Ravelin's day-to-day relationship with its strategic parent-company partner.

Posted 11/4/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong partnership management and project management capabilities, with a focus on delivering operational projects and managing multiple stakeholders effectively. Possesses excellent communication skills and a data-led approach to performance measurement and reporting.

Highest-signal resume keywords

Partnership ManagementProject ManagementOperational Project DeliveryStakeholder CoordinationPresentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

KPI AgreementSBR DevelopmentProcess ManagementWorkstream ManagementData Analysis

Soft Skills

Influencing Without AuthorityProactive CoordinationClear CommunicationRelationship BuildingProblem Solving

Tools & Technologies

APIsCloud ConceptsData Science Concepts

Industry Keywords

Fraud IndustryPayments IndustryBanking ExperienceStart-Up Experience

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead Ravelin's day-to-day relationship with its strategic parent-company partner.
Coordinate across Ravelin's Account Management, Customer Success, Product and Engineering teams and the partner's commercial, product and operations teams.
Build and maintain trusted relationships with stakeholders at every level of the partner.
Lead delivery of operational projects with the partner, ensuring merchants are well supported.
Tailor communication to different audiences.
Run regular partnership meetings and leadership forums.
Own escalations and SLA response times.
Lead SBRs and regular updates covering progress, challenges and successes.
Coordinate handovers, actions and escalations so the partnership runs smoothly.

Requirements

What you’ll need

At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
A data-led approach: ability to agree KPIs with a partner and build SBRs and reporting from them.
Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
Excellent presentation skills, with clear, concise written and verbal communication.
Comfort owning escalations and SLA response times.
Strong product knowledge, with curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
Strong, proactive coordination; ability to push work forward across teams and manage workload and diary in a fast-paced environment.
UK-based and able to travel regularly to the US.
Nice to have: knowledge of the fraud and payments industry.
Nice to have: experience working inside, or alongside, a large acquirer or payments group.
Nice to have: familiarity with APIs, cloud or data science concepts.
Must meet pre-employment checks, including unspent criminal convictions, employment verification, and right to work.

Benefits

Comp & perks

Flexible Working Hours & Remote-First Environment — Work when and where you’re most productive, with flexibility and support.
Comprehensive BUPA Health Insurance — Stay covered with top-tier medical care for your peace of mind.
£1,000 Annual Wellness and Learning Budget — Prioritise your health, well-being and learning needs with funds for fitness, mental health, and more.
Monthly Wellbeing and Learning Day — Take every last Friday of the month off to recharge or learn something new, up to you.
25 Days Holiday + Bank Holidays + 1 Extra Cultural Day — Enjoy generous time off to rest, travel, or celebrate what matters to you.
Mental Health Support via Spill — Access professional mental health services when you need them.
Aviva Pension Scheme — Plan for the future with our pension program.
Ravelin Gives Back — Join monthly charitable donations and volunteer opportunities to make a positive impact.
Fortnightly Randomised Team Lunches — Connect with teammates from across the company over in person or remote lunches every other week on us.
Cycle-to-Work Scheme — Save on commuting costs while staying active.
BorrowMyDoggy Access — Spend time with a furry friend through this unique perk.
Weekly Board Game Nights & Social Budget — Unwind with weekly board games or plan your own socials, supported by a company budget.