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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading IT Support operations, focusing on team performance, service continuity, and effective stakeholder communication. Proficient in managing identity and access management tasks, endpoint security, and automation in a cloud-first environment.
Highest-signal resume keywords
IT Support LeadershipITSM PracticesIdentity ManagementEndpoint SecurityAutomation Scripting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Support LeadershipIdentity ManagementEndpoint ManagementAutomation ScriptingChange ManagementVulnerability RemediationData-Driven ManagementCritical ThinkingService ManagementOperational Maintenance
Soft Skills
Communication SkillsCollaboration SkillsNegotiation SkillsMentoringCoaching
Tools & Technologies
Jira Service ManagementAWSPowerShellPythonBashOkta SSOCrowdStrike FalconDatadogGoogle MDMMicrosoft Office
Industry Keywords
ComplianceISMSSecurity AuditsStakeholder ReportingVendor Management
Tech Stack
Tools & technologiesAWSCloudEC2ITSMPython
About the role
Key responsibilities & impact- Lead IT Support operations and own the quantity and quality of business value delivered
- Ensure team performance, service continuity, delivery planning, and sustainable team growth
- Act as the senior escalation point for complex incidents and service requests
- Administer and maintain core IT systems, identity platforms, and endpoint tooling
- Perform onboarding, offboarding, access reviews, and other identity and access management tasks
- Build and improve automation and scripts to reduce manual effort
- Validate tools, dashboards, and integrations
- Contribute to vulnerability remediation and endpoint security hygiene
- Plan team capacity, workload, and growth; assess capability gaps
- Set priorities and oversee bi-weekly sprints and quarterly planning
- Mentor, coach, and develop engineers through regular 1:1s and touch points
- Produce stakeholder and leadership reporting, including MBR, QBR, and ABR
- Manage stakeholder and vendor relationships
- Approve or shape changes, projects, and execution priorities
- Support departmental growth, workforce management, and recruitment
- Manage escalations and remove delivery blockers
- Govern change management, service management, operational maintenance, and project delivery
- Plan equipment budgets and assess technology utility, adoption, and ROI
- Communicate clearly and consistently with stakeholders across the business
- Build a reliable, secure, and well-run support function while growing a capable team
Requirements
What you’ll need- European legal working status is required
- Proven experience leading an IT Support or IT Operations team while remaining hands-on
- Strong working knowledge of ITSM practices, ideally with Jira Service Management
- Experience with identity, endpoint management, and security tooling in a cloud-first environment
- Familiarity with AWS and scripting/automation using PowerShell, Python, or Bash
- Experience with change management, vendor management, and stakeholder reporting
- Exposure to compliance-oriented environments such as ISMS or security audits is a plus
- Ability to administer core IT systems, identity platforms, and endpoint tooling
- Ability to perform endpoint, identity, and access management tasks
- Ability to build and improve automation and scripts
- Ability to contribute to vulnerability remediation and security hygiene
- Critical thinking and ability to assess trade-offs across service, staffing, and delivery priorities
- Business-oriented perspective connecting operational decisions to broader company needs
- Strategic and technical confidence with hands-on technical depth
- Process orientation and data-driven management
- Communication, collaboration, and negotiation skills
- Experience with Jira Service Management, Jira, Confluence, Okta SSO, AWS IAM Identity Center, AWS IAM, NinjaOne, CrowdStrike Falcon, Google MDM, Vanta, Datadog, Zabbix, NetData, AWS CloudWatch, Snipe-IT, Proxmox, WSL/Ubuntu, AWS EC2, AWS Secrets Manager, GitLab, PowerShell, SSH, Python, Bash, Keeper, HiBob, Lattice, WorkRamp, Microsoft Office, Claude Tag, and Rovo ITSupport agent
Benefits
Comp & perks- Competitive salary
- Continuous learning and support for growth within the team
- Hybrid work arrangement: 3 days in the office and 2 days remote (post-onboarding)
- Free company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona
- International work environment with over 29 nationalities and 24 languages spoken
- Equal opportunity employer that values diversity