RavenPack

Operations

• Provide L2/L3 technical support to internal customers
• Resolve issues promptly and minimize operational disruption
• Oversee onboarding and implementation of new technologies and services
• Improve IT operations, on-premises infrastructure, and services
• Ensure compliance with ISO27001 and SOC2 processes
• Collaborate with IT Support, CyberSecurity, Compliance, Business Operations, and Office Management teams
• Become familiar with existing IT infrastructure and processes
• Lead implementation projects independently after ramp-up
• Triage and diagnose support issues
• Onboard new technologies and services while maintaining compliance

Explore IT Operations Technician at RavenPack. Review requirements and application details.

IT Operations Technician

• Lead IT Support operations and own the quantity and quality of business value delivered
• Ensure team performance, service continuity, delivery planning, and sustainable team growth
• Act as the senior escalation point for complex incidents and service requests
• Administer and maintain core IT systems, identity platforms, and endpoint tooling
• Perform onboarding, offboarding, access reviews, and other identity and access management tasks
• Build and improve automation and scripts to reduce manual effort
• Validate tools, dashboards, and integrations
• Contribute to vulnerability remediation and endpoint security hygiene
• Plan team capacity, workload, and growth; assess capability gaps
• Set priorities and oversee bi-weekly sprints and quarterly planning
• Mentor, coach, and develop engineers through regular 1:1s and touch points
• Produce stakeholder and leadership reporting, including MBR, QBR, and ABR
• Manage stakeholder and vendor relationships
• Approve or shape changes, projects, and execution priorities
• Support departmental growth, workforce management, and recruitment
• Manage escalations and remove delivery blockers
• Govern change management, service management, operational maintenance, and project delivery
• Plan equipment budgets and assess technology utility, adoption, and ROI
• Communicate clearly and consistently with stakeholders across the business
• Build a reliable, secure, and well-run support function while growing a capable team

Explore IT Operations Team Lead at RavenPack. Review requirements and application details.