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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L2/L3 technical support, managing IT operations, and ensuring compliance with ISO27001 and SOC2 standards. Proficient in onboarding new technologies and improving infrastructure while collaborating effectively across teams.
Highest-signal resume keywords
L2/L3 Technical SupportWindows, Linux, MacOS MaintenanceGoogle Workspace ProficiencyPowershell ScriptingISO27001 Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
L2/L3 Technical SupportWindows MaintenanceLinux MaintenanceMacOS MaintenancePowershell ScriptingNetworking ExperienceITSM ToolsAutomation ProcessesRMM TechnologiesMDM Technologies
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
Google WorkspaceAtlassian ToolsNinjaOneCrowdStrikeZapierIFTTTMikrotikUniFi
Industry Keywords
ISO27001SOC2ComplianceIT OperationsOnboarding
Tech Stack
Tools & technologiesCyber SecurityITSMLinuxMacOS
About the role
Key responsibilities & impact- Provide L2/L3 technical support to internal customers
- Resolve issues promptly and minimize operational disruption
- Oversee onboarding and implementation of new technologies and services
- Improve IT operations, on-premises infrastructure, and services
- Ensure compliance with ISO27001 and SOC2 processes
- Collaborate with IT Support, CyberSecurity, Compliance, Business Operations, and Office Management teams
- Become familiar with existing IT infrastructure and processes
- Lead implementation projects independently after ramp-up
- Triage and diagnose support issues
- Onboard new technologies and services while maintaining compliance
Requirements
What you’ll need- Experience maintaining Windows, Linux, and MacOS operating systems
- 2–3 years of experience as an L2/L3 Technical Support Technician
- Proficiency in Google Workspace and Atlassian tools
- Familiarity with RMM and MDM technologies
- Powershell scripting skills
- Understanding and experience with ITSM tools
- Demonstrated networking experience and understanding of computer networks and configurations
- Knowledge of management tools and services such as NinjaOne and CrowdStrike is desirable
- Familiarity with ISO27001 and/or SOC2 is desirable
- Knowledge of compliance platforms such as Vanta is desirable
- Experience with Atlassian products is desirable
- Experience with automation processes and tools such as Zapier and IFTTT is desirable
- Experience with Mikrotik and UniFi devices is desirable
Benefits
Comp & perks- Continuous learning support to grow within the team
- Hybrid work arrangement: 3 days in the office and 2 days remote (post-onboarding)
- Free company shuttle bus from Malaga, Fuengirola, La Riviera, and Estepona
- International work environment with over 29 nationalities and 24 languages spoken
- Equal opportunity employer
- Competitive salary