Key Account Manager – Scandinavia, Baltics

RAW iGaming

. Own and develop customer relationships in Scandinavian and Baltic markets .

Posted 10/9/2026full-timeRemote • MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Key Account Management, with a strong focus on customer relationship development and revenue growth in the Scandinavian and Baltic markets. Proficient in iGaming products and capable of negotiating commercial agreements while ensuring high customer satisfaction and performance metrics.

Highest-signal resume keywords

Key Account ManagementIGaming Product KnowledgeRevenue Growth StrategiesCommercial Negotiation SkillsCustomer Relationship Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Profitability CalculationsKPI ReportingMarket Intelligence AnalysisForecasting RevenuePromotional Tools Understanding

Soft Skills

Strong Presentation SkillsClear Written CommunicationHigh Attention to DetailDecision-Making SkillsAbility to Build Credibility

Tools & Technologies

MS Office SuiteMulti-Channel Contact Centre Software

Industry Keywords

Scandinavian MarketsBaltic MarketsCommercial AgreementsCustomer SatisfactionIGaming Concepts

About the role

Key responsibilities & impact

Own and develop customer relationships in Scandinavian and Baltic markets
Connect with key business executives and stakeholders
Create account growth plans and drive customer performance and revenue growth
Develop promotion plans and upsell products to increase profitability
Build positive relationships with internal colleagues, support teams, and management
Improve customer satisfaction, support processes, metrics, KPIs, and product placement and delivery
Track portfolio performance and turn findings into action
Report KPIs, metrics, and status to management
Negotiate and manage commercial agreements within approved frameworks
Liaise between customers and cross-functional internal teams
Ensure contract delivery, integration kick-offs, and product launches
Own customer escalations and protect account retention
Maintain market and competitive intelligence and report findings
Share knowledge and contribute to an open, creative work environment

Requirements

What you’ll need

4+ years of key account management experience with proven commercial results
Practical understanding of iGaming products, lobby positioning, and promotional tools
Deep understanding of iGaming concepts and game performance evaluation
Direct experience in Scandinavian or Baltic markets, with a plan to learn others
Comfortable with revenue-share agreements, pricing, discounts, promotional contributions, and account profitability calculations
Experience negotiating renewals and commercial terms, handling price pressure, and securing commitments
Ability to build credibility with customer managers, commercial directors, senior executives, and operational teams
High attention to detail and precision while balancing multiple priorities
High integrity, strong analysis, and decision-making skills with understanding of regulatory challenges
Experience managing multiple accounts, maintaining CRM records, forecasting revenue, and prioritising work
Willingness and ability to travel for customer meetings and industry events
Fluent professional English; fluency in spoken and written English is required
Strong presentation skills and clear written communication
Relevant Scandinavian or Baltic language valuable for applicable account portfolio
Proficiency in MS Office suite and multi-channel contact centre software
Must be an EU member or have a valid work permit for the EU

Benefits

Comp & perks

Full-time permanent employment
Remote work option or based in Malta
Equality, diversity, and inclusive work environment