Service Associate – Series 7, 63 Required

Raymond James

. Address account-level issues through inbound phone calls .

Posted 11/6/2026full-timeRemote • Florida • United StatesMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service within the financial services industry, including executing trades and managing various account types. Proficient in communication, organization, and problem-solving to effectively address client needs and ensure compliance with industry standards.

Highest-signal resume keywords

SIE CertificationSeries 7 LicensingSeries 63 LicensingClient Service ExperienceKnowledge of Securities Trading

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementTrade ExecutionACH TransfersWire TransactionsDocument ProcessingAML InquiriesCall Center Best PracticesDetail OrientationTime ManagementOrganizational Skills

Soft Skills

Effective CommunicationCustomer ServiceFollow-Up SkillsAbility to Work Under PressureTeam Collaboration

Tools & Technologies

Standard Office EquipmentSoftware Applications

Certifications & Qualifications

SIE CertificationSeries 7 LicensingSeries 63 Licensing

Industry Keywords

Financial ServicesSecurities TradingAccount TypesInheritance Case ProcessingClient Account Issues

About the role

Key responsibilities & impact

Address account-level issues through inbound phone calls
Provide client service through inbound and outbound phone calls and electronic communications
Collaborate with home office departments to resolve client account issues
Proactively contact clients about account matters and follow-up items
Execute client-directed trades involving mutual funds, fixed income, and stocks
Process ACH transfers, wire transactions, and journal requests
Manage trust, estate, and entity accounts
Uphold Raymond James’ Code of Business Conduct & Ethics
Assist clients with account updates, complicated trades, and withdrawal requests
Contact clients regarding rejected documents, document due requests, AML inquiries, and related matters
Monitor and respond to back-office alerts in the departmental inbox
Review and process account terminations promptly

Requirements

What you’ll need

High School Diploma or equivalent
Three (3) years’ experience in the financial services industry, preferably including related service experience
SIE required provided that an exemption or grandfathering cannot be applied
Series 7 and 63 licensing required
Knowledge of call center best practices
Knowledge of account types and industry operations in general
Knowledge of securities trading
Knowledge of inheritance case processing
Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines
Ability to operate standard office equipment and use required software applications
Detail orientation to ensure quality standards are met without impairing workflow
Follow-up skills to ensure resolution and completion of tasks
Ability to provide a high level of customer service in a calm, courteous, and professional manner
Ability to establish and maintain effective working relationships at all levels of the organization
Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities
Effective oral and written communication skills
Ability to work under stress and pressure when faced with high workloads and deadlines
Ability to work independently and collaboratively within a team environment

Benefits

Comp & perks

Benefits package may include medical, dental, and vision
Life insurance
Critical illness insurance and accident insurance
Disability benefits
Retirement savings
Paid time off, including vacation, holidays, and sick leave
Parental leave
Remote workstyle
Less than 25% travel