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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in procurement and contract management processes, ensuring compliance and operational efficiency while providing exceptional customer support. Proficient in utilizing AI tools and managing multiple tasks in a fast-paced environment.
Highest-signal resume keywords
Procurement ManagementContract ManagementCompliance AssessmentCustomer Support PrinciplesMicrosoft Office Applications
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ProcurementContract ManagementGovernance ProcessesTransactional ProcessingOperational ReportingAI ToolsWorkflow SystemsData Quality ManagementProblem ResolutionRisk Management
Soft Skills
Attention to DetailOrganizational SkillsPersonal ResilienceAbility to Manage Multiple TasksProfessional Approach
Tools & Technologies
DocuSignContract Management SystemBusiness SystemsFleet Administration ToolsSelf-Service Procurement Tools
Industry Keywords
Procurement PoliciesOperational ProcessesCompliance StandardsFraud ManagementContinuous Improvement
About the role
Key responsibilities & impact- Provide operational, administrative, first- and second-level customer support for procurement and contract management systems
- Act as the first point of contact for procurement-related enquiries
- Guide stakeholders on procurement policies, procedures, systems and operational processes
- Complete daily procurement, contract management, fleet administration and other operational activities accurately and promptly
- Support low-value, low-risk self-service procurement activities, including AI-enabled tools
- Monitor systems and liaise with stakeholders to detect and resolve operational issues
- Support contract execution through DocuSign and review supporting documentation for compliance
- Maintain contract records, monitor expiries, establish reminders and support renewals, extensions and variations
- Produce contract management and expiry reports
- Support procurement reporting obligations and information preparation for Commonwealth agencies
- Review and progress procurement requisitions with Purchasing and business stakeholders
- Administer fleet services, shared mailboxes and external service-provider relationships
- Manage compliance, fraud and risk in line with Bank policies
- Assist with system changes, testing, verification and continuous improvement initiatives
- Maintain contingency arrangements for systems, operations, customers and stakeholders
- Support administration and maintenance of the Contract Management System, including configuration, user support and data quality
Requirements
What you’ll need- Ability to contribute to improving business processes and increasing efficiency and effectiveness
- Basic level of experience resolving problems within service levels
- Knowledge of procurement, contract management, governance and compliance processes, or ability to rapidly acquire this knowledge
- Training or experience in transactional processing, working to procedures and separation of duties concepts
- Strong personal resilience and professional approach in a fast-paced environment with competing priorities and changing demands
- Basic knowledge of customer support principles and processes
- Ability to review documentation and assess compliance with policies, procedures and operational requirements
- Experience working with AI tools and business or procurement systems
- Strong attention to detail and organisational skills
- Ability to manage multiple tasks simultaneously
- Ability to identify, manage and escalate operational, compliance and risk-related issues
- Experience using Microsoft Office applications and business systems
- Experience with procurement, contract management or workflow systems is desirable
Benefits
Comp & perks- 12-month contract
- Development and career opportunities
- Collaborative environment supporting growth
- Wellbeing support
- Flexible work arrangements
- Fair and equitable recruitment process
- Equity, diversity and inclusion initiatives