Operations

• Provide operational, administrative, first- and second-level customer support for procurement and contract management systems
• Act as the first point of contact for procurement-related enquiries
• Guide stakeholders on procurement policies, procedures, systems and operational processes
• Complete daily procurement, contract management, fleet administration and other operational activities accurately and promptly
• Support low-value, low-risk self-service procurement activities, including AI-enabled tools
• Monitor systems and liaise with stakeholders to detect and resolve operational issues
• Support contract execution through DocuSign and review supporting documentation for compliance
• Maintain contract records, monitor expiries, establish reminders and support renewals, extensions and variations
• Produce contract management and expiry reports
• Support procurement reporting obligations and information preparation for Commonwealth agencies
• Review and progress procurement requisitions with Purchasing and business stakeholders
• Administer fleet services, shared mailboxes and external service-provider relationships
• Manage compliance, fraud and risk in line with Bank policies
• Assist with system changes, testing, verification and continuous improvement initiatives
• Maintain contingency arrangements for systems, operations, customers and stakeholders
• Support administration and maintenance of the Contract Management System, including configuration, user support and data quality

RBA

Procurement Operations Support Officer