Bilingual Operations Representative

RBC

. Own end-to-end problem resolution for ATMs, VMS client/account manager support, and Accounting Services activities related to Accounts Receivable and Journal Entry as a Service .

Posted 10/7/2026full-timeToronto • CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end problem resolution for ATMs and Cash Services Centre operations, with a strong focus on client support, GL reconciliation, and effective communication in both English and French.

Highest-signal resume keywords

Bilingual In English And FrenchOperational Experience In Financial IndustryKnowledge Of GL ReconciliationKnowledge Of Cash Services Centre SystemsProven Self-Starter

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GL ReconciliationATM Cart CompletionProblem ResolutionProfile CreationCash Order Inquiries

Soft Skills

CooperationPersonal DevelopmentInformation Sharing

Tools & Technologies

MS Suite ProductsOutlookIRISATFAML Sales Platform

Industry Keywords

Accounts ReceivableJournal EntryCash Services CentreKPISLA

About the role

Key responsibilities & impact

Own end-to-end problem resolution for ATMs, VMS client/account manager support, and Accounting Services activities related to Accounts Receivable and Journal Entry as a Service
Complete ATM carts nationally within SLA, collaborating with the 9 CSCs
Provide English and/or French support for centralized Cash Services Centre tasks via telephone, email, and fax
Handle profile creation, login issues, cash order inquiries, missing parcels, late orders, discrepancies, and investigations
Perform daily administrative activities across Cash Services Centre platforms, including foreign order edits, coin desk activities, closing, shift end, and daily activity
Provide national GL reconciliation and invoice support
Identify root causes, educate clients, and mitigate recurrence of issues
Escalate client concerns to Banking, IT, ACCs, and Compliance teams while keeping stakeholders informed
Meet KPIs and SLAs, follow escalation protocols, and complete required learning activities
Contribute to a positive team environment through support, cooperation, personal development, and information sharing

Requirements

What you’ll need

It would be strongly preferred for candidates to be bilingual in English and French
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products and Outlook
Ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and functionality
Proven self-starter: can operate under ambiguity and work on tasks independently
Knowledge of GL reconciliation (nice to have)
Knowledge of ATM cart completion (nice to have)
Knowledge of IRIS, ATF, AML Sales Platform (nice to have)

Benefits

Comp & perks

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work